Returns & Exchanges
We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All returns must be unaltered, unworn and in saleable condition. Orders received after 30 days will not be accepted for return or exchange. You may ship your return using the prepaid shipping label provided with your order. Alternatively, you may bring the item back to a David Yurman Boutique for return or exchange. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
Holiday Return Policy
As many of our clients surprise a loved one with a gift from David Yurman during the holidays, we offer an extended return policy during the season. Purchases made at David Yurman boutiques or on davidyurman.com on or after Saturday, November 25, 2017, may be returned through Saturday, January 20, 2018 for a full refund. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the complimentary return label provided to ensure proper return address and credit information and ship the item prepaid and insured to: DYE, 1250 Valley Brook Ave, Unit A, Lyndhurst, NJ 07071. Please allow 2-3 weeks for the processing of your return.
Any merchandise purchased in a store should be returned at the store where it was purchased. Restricted items must be returned using ground transportation.
Price Adjustments Purchase price will be credited. Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.