Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment except cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the complimentary return label provided to ensure proper return address and credit information and ship the item prepaid and insured to: DYE, 1250 Valley Brook Ave, Unit A, Lyndhurst, NJ 07071. Please allow 2-3 weeks for the processing of your return.
Any merchandise purchased in a store should be returned at the store where it was purchased. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Purchase price will be credited. Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
- If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
- If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
Credit Card Use
- American Express
Credit Cards: The total dollar amount of your order is
allocated at the time your card is approved, although payment
(transfer of funds) does not occur until the order ships. If the
amount charged exceeds your credit limit, your order will be
Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.
At this time, our website accepts only US and Canadian credit cards. For assistance with making a purchase using a credit card from any other country, please call Customer Care at 1-888-DYURMAN (1-888-398-7626).
Gift Card Terms and Conditions
The David Yurman gift card is available at David Yurman boutiques in any amount from $100 to $2,000. Gift Cards are available for purchase online in pre-set denominations. Gift cards may be redeemed only at David Yurman boutiques or online for purchases within the U.S. Not redeemable at department stores or specialty stores. Not redeemable for cash or credit except where required by law. For questions, card balance, or to locate a David Yurman boutique, call 1-888-DYURMAN (1-888-398-7626) or by CLICKING HERE. David Yurman is not responsible for lost or stolen gift cards.
Sales tax will not be applied when you purchase a gift card. If
merchandise items are included in your order, tax will only apply to
Gift cards will be shipped via FedEx and will require a signature upon delivery.
Sales tax is automatically applied to your David Yurman order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA and Washington, DC.
Last updated on 03/29/2016
Order Status & History
We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering. * Excluding items shipped from vendor.
Registered customers, Sign In to
access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via email or online chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.
You may cancel any David Yurman order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.
REGISTERED CUSTOMERS: You may cancel your web order online. SIGN IN HERE to your account then select "View Web Order History," click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
NON-REGISTERED CUSTOMERS, please call toll-free 1-888-DYURMAN (1-888-398-7626) to determine order status; to cancel it, please have your order number ready.