Returns & Exchanges

Online Purchases

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. If you are located near one of our David Yurman boutiques, you can bring the item back to the boutique for return or exchange. All refunds will be issued to the original form of payment except cash purchases, which will be refunded by company check.  All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags.  Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

 

By Mail

On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the complimentary return label provided to ensure proper return address and credit information and ship the item prepaid and insured to: DYE, 1250 Valley Brook Ave, Unit A, Lyndhurst, NJ 07071.  Please allow 2-3 weeks for the processing of your return.

Store Purchases

Any merchandise purchased in a store should be returned at the store where it was purchased. Restricted items must be returned using ground transportation.

Price Adjustments
 Purchase price will be credited.   Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

•   If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

•   If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.