FAQ

Bouqs GWP 2017

This Gift With Purchase (“GWP”) promotion applies to U.S. residents only. Limited quantities; while supplies last. U.S. residents who are purchasing through davidyurman.com must enter the code “DYFLOWERS” when making a qualifying purchase in order for this GWP promotion to apply and to receive the GWP voucher. U.S. residents who have made their qualifying purchase in-store will receive their GWP voucher along with their purchase receipt.

Between 02/10/17 and 02/13/17, David Yurman clients residing in the United States will receive a voucher for a complimentary bouquet of flowers with qualifying purchases on DY.com (while supplies last). Qualifying purchases must meet a minimum of $1200 USD and must be made between 02/10/17 and 02/13/17. Voucher has no cash value. The GWP must be redeemed through The Bouqs Co. prior to 11:59 p.m. on 03/31/2017.

US Full Price Retail Boutiques also will distribute vouchers during 2/10/17 and 2/14/17. David Yurman clients residing in the United States will receive a voucher for a complimentary bouquet of flowers with qualifying purchases at US Full Price Retail Boutiques (while supplies last). Qualifying purchases must meet a minimum of $1200 USD and must be made between 02/10/17 and 02/14/17 at US Full Price Retail Boutiques. Voucher has no cash value. The GWP must be redeemed through The Bouqs Co. prior to 11:59 p.m. on 03/31/2017.

Clients who receive a voucher must visit the designated webpage and enter the individualized code provided on the voucher to redeem free shipping on a floral bouquet with vase included. Limited quantities available. Shipments of floral bouquets are limited to 1 per customer per qualifying purchase.

Redemption of floral bouquets by David Yurman’s clients residing in the United States will be fulfilled by The Bouqs Co. The Bouqs Co. is fully responsible for shipping and fulfilling the voucher redemption for the complimentary bouquet. For any questions or issues regarding the voucher redemption, please contact the customer care team at The Bouqs Co. (www.thebouqs.com). This GWP promotion applies to U.S. residents only. Canadian clients who have met the qualifying purchase minimum of $1200 USD may contact our Customer Care team at 1-888-DYURMAN(1-888-398-7626) for further assistance.

Lunar New Year 2017

 

Receive a complimentary card set with qualifying orders that include a purchase from at least one (1) of the following two collections: (a) Guilin (b) DY Fortune; Limit 1 per customer per order; applies to purchases made on DavidYurman.com and in David Yurman boutiques from now until 11:59 p.m. EST on 02/11/17, or while supplies last.

What shipping options are available on DavidYurman.com?


Currently, we ship via FedEx (2-Day and Overnight) to the U.S., Canada, and U.S. Territories. As a convenience for our customers, we offer complimentary 2-day day shipping on all orders.
 

Is it possible to ship to P.O. and APO/FPO/DPO boxes from DavidYurman.com?


Unfortunately, we do not offer shipment services to P.O. or APO/FPO/DPO boxes at this time. Please contact one of our Customer Care Specialists if you have any further questions here or at 1-888-DYURMAN (1-888-398-7626).
 

What payment methods are accepted on DavidYurman.com?


We accept the following forms of payment for orders placed on DavidYurman.com:  American Express, Visa, MasterCard, Discover and David Yurman gift cards.  For your convenience, your credit card information can be stored in your DavidYurman.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at DavidYurman.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
 

Does David Yurman offer personal shopping services?


Yes. This complimentary service will save you time and is obligation-free. Our experienced specialists will help eliminate the guesswork that goes into selecting the perfect gift – whether it is for yourself or someone else. We welcome you to contact a Customer Care Specialist directly here or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

Can I ship my order to an international location?


Yes, we can ship to most international locations at the customer’s expense.  All shipping, customs and duty fees are the responsibility of the customer.  Please email us for more information.
 

Will my David Yurman purchase arrive gift-wrapped?


Yes. It will be wrapped in our exclusive David Yurman packaging. A certificate of authenticity and polishing cloths are enclosed. 
 

Can I include a personalized gift message with my purchase?


Yes. You may enter a personalized gift message during checkout.

Is all David Yurman merchandise available for purchase online?


Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item or size you are searching for, we may have it available at a David Yurman boutique.  To find out about additional products, styles, or sizes, please email us or visit a David Yurman boutique.  Locate a David Yurman boutique near you by clicking here.
 

What if I need extra help or advice about my purchase?


Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly here or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

How can I check an order I placed on DavidYurman.com?


Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via EMAIL, online chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please provide the order confirmation number so we can respond more quickly and accurately.
 

Do other websites or stores sell authentic, new David Yurman merchandise?


There are hundreds of retailers that sell David Yurman designs. Locate a David Yurman boutique near you by clicking HERE.
 

Where can I report a possible counterfeit design or website selling suspected David Yurman knock-offs?


Please contact us here.
 

How can I make returns or exchanges?


For online returns or exchanges, please click HERE or contact a Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626). For products purchased through a boutique, please contact the store directly. For further assistance, Please contact us via email here.
 

How do I purchase a David Yurman gift card?


David Yurman gift cards are available for purchase at any David Yurman boutique or online. For further assistance, please contact us here.

We welcome you to use your David Yurman gift card at any of our David Yurman boutiques and through our online store (www.DavidYurman.com). Locate a David Yurman boutique near you by clicking HERE.
 

Can gift cards purchased on DavidYurman.com be returned?


Yes, gift cards can be returned if they have not been used and are still in their original packaging and is within the return timeframe of 14 days.  Your gift card purchase from DavidYurman.com will include a return shipment label which you can use to send back to us.  If you have any further questions, please contact a Customer Care Specialist here or at 1-888-DYURMAN (1-888-398-7626).
 

Can I use my David Yurman gift card to make a purchase online?


Yes. Cards can be used online, in-store, and with a Customer Care Specialist.
 

How can I check the remaining balance on my David Yurman gift card?


Once you have entered your gift card number and CIN code, please hit the "check your balance" button to retrieve your available value. Please click HERE to check your balance.
 

May I replace a lost or stolen David Yurman gift card?


Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.
 

Why does David Yurman use simulated turquoise?


Due to increased demand for turquoise, mines worldwide have become depleted and there is very little natural turquoise left. Because the Sleeping Beauty turquoise that David Yurman favors is particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections. This material comprises natural stones that are ground into a paste, bound with resin, and dyed to achieve a beautiful blue hue.
 

What is the difference between hematite and hematine?


Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful, Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his designs, David Yurman chooses to use Hematine, a man-made stone also composed of iron oxide. Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually indistinguishable from each other and are close in value.
 

How do I care for my aluminum Cable bracelet?


To celebrate the iconic David Yurman Cable design, we chose to showcase it in aluminum, an unconventional material that allows us to achieve a range of brilliant colors. Because it is more fragile than sterling silver, please wear your bracelet with care to avoid scratching or denting it.
When you are not wearing it, store it in the David Yurman protective pouch that came with it.
 

How do I register my David Yurman merchandise?


Unfortunately, we no longer offer the option to register your David Yurman merchandise.  However, all purchases and order history are saved when you create an account on DavidYurman.com.  Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care Specialists here or at 1-888-DYURMAN (1-888-398-7626).