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FAQ

What shipping options are available on DavidYurman.com?

Currently, we ship via UPS (Standard), USPS (2nd Day), and FedEx (Overnight) to the U.S., Canada, and U.S. Territories.
When you use a Personal Shopper, we ship overnight via FedEx if the item is in stock.

Does David Yurman offer Personal Shopping services?

Yes. Please contact PERSONALSHOPPER@DAVIDYURMAN.COM to find out more about our complimentary personal shopping service.

Can I ship my order to an international location?

Yes, we can ship to most international locations. Please contact PERSONALSHOPPER@DAVIDYURMAN.COM for information.

Will my David Yurman purchase arrive gift-wrapped?

Yes. It will be wrapped in our exclusive David Yurman packaging. A certificate of authenticity and polishing cloths are enclosed.

Can I include a personalized gift message with my purchase?

Yes. Please request this prior to completing your order.

Is all David Yurman merchandise available for purchase online?

Online is a select assortment of our newest and most popular jewelry. To find out about additional products, styles, or sizes, please contact PERSONALSHOPPER@DAVIDYURMAN.COM or visit a David Yurman boutique.
Locate a David Yurman boutique near you by clicking HERE.

What if I need extra help or advice about my purchase?

Please contact PERSONALSHOPPER@DAVIDYURMAN.COM.

How can I check an order I placed on DavidYurman.com?

You can log into your account to track recent orders and update your wish list as well.

Do other websites or stores sell authentic, new David Yurman merchandise?

There are hundreds of retailers that sell David Yurman designs. Locate a David Yurman boutique near you by clicking HERE.

Where can I report a possible counterfeit design or website selling suspected David Yurman knockoffs?

Please contact CUSTOMERSERVICE@DAVIDYURMAN.COM.

How can I make returns or exchanges?

For online returns or exchanges, please contact 1.877.908.1177. For products purchased through a boutique, please contact the store directly. For further assistance, Please contact CUSTOMERSERVICE@DAVIDYURMAN.COM.

How do I purchase a David Yurman gift card?

You can purchase a gift card online HERE, at a boutique, or via a David Yurman Personal Shopper.

Can I use my David Yurman gift card to make a purchase online?

Yes. Cards can be used online, in-store, and with a Personal Shopper.

How can I check the remaining balance on my David Yurman gift card?

Please click HERE to check your balance.

May I replace a lost or stolen David Yurman gift card?

Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.

Why does David Yurman use simulated turquoise?

Due to increased demand for turquoise, mines worldwide have become depleted and there is very little natural turquoise left. Because the Sleeping Beauty turquoise that David Yurman favors is particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections. This material comprises natural stones that are ground into a paste, bound with resin, and dyed to achieve a beautiful blue hue.

How is hematine different from hematite?

Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful, Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his designs, David Yurman chooses to use Hematine, a man-made stone also composed of iron oxide. Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually indistinguishable from each other and are close in value.

How do I care for my aluminum Cable bracelet?


To celebrate the iconic David Yurman Cable design, we chose to showcase it in aluminum, an unconventional material that allows us to achieve a range of brilliant colors. Because it is more fragile than sterling silver, please wear your bracelet with care to avoid scratching or denting it.
When you are not wearing it, store it in the David Yurman protective pouch that came with it.