David Yurman: Assistance

Delivery & Processing Charges (D&P)

D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Delivery

Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (CT).

Two-Day Delivery

If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CT). Please note 2 day orders placed after 12:00 noon (CT) Friday, Saturday or on Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Overnight Delivery

If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed after 12:00 noon (CT) Friday, Saturday or on Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Gift Card Shipping

All gift cards will be shipped in a signature David Yurman gift box according to standard shipping policies as stated on www.davidyurman.com. Signatures are required for all deliveries. The shipping charge for all gift cards is $4.00.

Alaska, Hawaii, Puerto Rico, American Samoa, Palau, Guam and U.S. Virgin Islands Deliveries

Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

Delivery to international destinations and some U.S. territories

At this time, we cannot ship an online order to international destinations.

Delivery to post office boxes

Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

Process and Delivery Costs

The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Merchandise Total**	Standard	Two-day	Overnight
25.00 and under	6.00	16.00	23.00
25.01 - 50.00	9.00	19.00	26.00
50.01 - 100.00	11.50	21.50	28.50
100.01 - 200.00	16.00	26.00	33.00
200.01 - 300.00	18.50	28.50	35.50
300.01 - 500.00	21.50	31.50	38.50
500.01 - 700.00	25.50	35.50	42.50
700.01 - 1000.00	29.00	39.00	46.00
1000.01 and over	32.00	42.00	49.00

**Total value of merchandise before tax or other charges.

Drop Ship Items

Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

If you have any questions, please click one of these options to contact David Yurman:

Email

Online chat

You also may call David Yurman Customer Service at 1.877.908.1177.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return. We cannot accept returns after 60 days of your receipt of the merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

By Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Store Purchases

Any merchandise purchased in store should be returned for a refund at the store where it was purchased.

All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund to be issued.

Please allow 10-14 days for the processing of your return.

Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1.877.908.1177.

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Register with David Yurman for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

David Yurman accepts the following credit cards for online purchases:

American Express
VISA
MasterCard
Discover

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

The David Yurman gift card is available at David Yurman boutiques for purchases in any amount from $100 and not exceeding $10,000. Online, Gift Cards are available in pre-set denominations specified on Davidyurman.com. Gift boxes are provided for purchased gift cards only.

Gift cards may be redeemed only at David Yurman boutiques or www.davidyurman.com for purchases within the U.S. Not redeemable at Americana Manhasset, department stores or specialty stores. Not redeemable for cash or credit except where required by law. For questions, card balance or to locate a David Yurman boutique, call 866-439-9136 or visit davidyurman.com/giftcard. David Yurman is not responsible for lost or stolen gift cards.

Sales tax will not be applied for gift card purchases. If merchandise items are included in your order, tax will only apply to merchandise items.

Because processing of gift cards requires up to three days, next-day delivery is not available. Please select "Standard" as your shipping option. Gift cards will be shipped via FedEx and will require a signature upon delivery.

Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.

Delivery to a non-existent shipping address is the sole responsibility of the purchaser.

Sales tax is automatically applied to your David Yurman order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, CO, FL, GA, HI, MD, MI, MN, MO, NJ, NV, NY, NC, PA, TX, VA, WA, or the District of Columbia.

ORDER UPDATES: We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.
* Excluding items shipped from vendor.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email or online chat, or by calling 1.877.908.1177. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

You may cancel any David Yurman order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS, please call toll-free 1.877.908.1177 to determine order status; to cancel it, please have your order number ready.