Contact Customer Care

Phone
1-888-398-7626
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET

Introducing Our New Care and Service Portal

We are committed to restoring the beauty and functionality of your cherished items. Should your jewelry ever need servicing, the steps below outline our new service request process.

  • Initiate Service

    Submit your request for expert jewelry restoration

  • Receive Personalized Quote

    Review a detailed service estimate

  • Masterful Restoration

    Artisans skillfully service your piece

  • Seamless Return

    Receive your restored item, delivered with care

Begin Service Request

FREQUENTLY ASKED QUESTIONS

To maintain the brilliance of your David Yurman designs, please refer to our care instructions for precious metals and gemstones. As a general rule of thumb, we recommend that you bring your jewelry to a David Yurman store for professional cleaning once a year.

We want you to enjoy your David Yurman designs for years to come. Should your jewelry ever need servicing, you can entrust our specialists to preserve its beauty and longevity. Simply start a service request online or bring your item to a David Yurman boutique and a Brand Ambassador will send it to our service center on your behalf.

Upon receipt, our jewelers will evaluate your item. The evaluation may take up to two weeks, after which you will receive a detailed cost estimate for your service. We take into consideration “time owned” as well as “condition received” when evaluating a piece. You may choose to have your item returned to your provided shipping address or arrange for in-store pickup.

Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.

Begin Service Request

Yes, we sell David Yurman earring backs individually in either sterling silver or 18-karat yellow gold. Please note: Earring backs are final sale and cannot be returned or exchanged.

Our earring backs are offered in different widths that are intended for select David Yurman earrings. Please find the full list of styles compatible with each earring back below. For assistance with any design not listed, please contact Customer Care by email or phone at 1-888-DYURMAN (1-888-398-7626).

Quatrefoil Earring Back in Sterling Silver, 9mm

Intended for E11537D, E12305D, E12310D, E12489D, E12788D, E12587, E12587D, E16331, E16332D, E08444, E09009D, E11345D, E11982, E12747D, E12834D, E12870D, E13911, E14322, E14323, E14466, E14467, E14986D, E16330D, E13369, E13780D, E13790D, E14533D, E14555, E09271D, E09689, E11032, E11766D, E13228, E13228D, E14036, E14036D, E14223, E14223D, E14522, E14522D, E14523, E14523D, E14653, E14653D, E17016D, E17017D, E17018D, E17075D, E13167D, E14646D, E16392D, E16502D, E16503D, E16512D, E16513D, E16488D, E16598D, E16678D, E16884, E17007, E17097, E17098, E14643, E16192D, E16193D, E16610D, E14743, E06417, E12263D, E13786, E11692D, E16028, E16061, E08824, E11493, E11494, E12155, E14507, E14508, E14509, E14624, E14753D, E14754D, E14755D, E14802D, E16992, E17021, E13662D, E16399D, E16432D, E16521D, E16566D, E14728D, E14806D, E16445D, E16611, E16862, E13633, E13633D, E11586, E11586D, E16920, E16920D, E16982, E16982D

 

Quatrefoil Earring Back in 18K Yellow Gold, 9mm

Intended for E16331, E16332D, E13154D, E14029D, E14249D, E14280D, E14325, E14376D, E13228D, E16981, E17011D, E17049D, E17058, E16271D, E13581D, E16357D, E16711D, E13225D, E14257D, E16853D, E16991, E08444, E12817, E12817D, E13053D, E13367D, E14213D, E14656, E14879D, E16269, E12705D, E12706D, E14837D, E16342D, E16343D, E16432D, E16566D, E14582D, E14698D, E14815D, E13051D, E14200D

Contact Customer Care

Call us 1-888-398-7626
Send us an email

Hours of Operation

Monday - Friday: 8:30AM-7:30PM ET
Saturday - Sunday: 9:00AM-5:00PM ET