Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays. Some returns may experience delays with refund processing.

Contact Customer Care

Phone
(+33) 7 57 90 27 10
Email

HOURS OF OPERATION

Monday-Saturday: 11:00AM–7:00PM CET
Sunday: 12:00AM–6:00PM CET

FREQUENTLY ASKED QUESTIONS

During these uncertain times, we are pleased to offer a full refund for DavidYurman.com and David Yurman store purchases returned within 45 days of their purchase date.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.

For online returns, please visit our Returns page to print out a shipping label for items purchased on France David Yurman official website. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman boutique on Saint Honore or Printemps in Paris for a return or exchange.

For exchanges, please return and place a new order.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.

For online returns, please visit Returns page to print out a shipping label for items purchased on DavidYurman.com. After you have shipped back your return, please allow 4-5 weeks for its processing.

As soon as Davidyurman.com has accepted your cancellation or return, Klarna will cancel any future scheduled payments, as well as refund any amounts due. The return will be accepted in the Klarna app immediately and your refund will be processed within 5-7 business days.

Contact Customer Care

Phone
1-888-398-7626
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET