Please note: Orders may take up to 24 hours to process after placed.

Contact Customer Care

Phone
(+33) 7 57 90 27 10

HOURS OF OPERATION

Monday–Saturday: 11:00AM–7:00PM CET
Sunday: 12:00PM–6:00PM CET

FREQUENTLY ASKED QUESTIONS

During these uncertain times, we are pleased to offer a full refund for DavidYurman.com and David Yurman store purchases returned within 45 days of their purchase date.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.

Purchase Channel Return Region Return/Exchange Method
DavidYurman.com France Visit our Returns site to print out a shipping label.

After you have shipped back your item(s), please allow 2-3 weeks for processing. Alternatively, you may bring the item(s) back to a David Yurman store for return or exchange.
David Yurman Stores France Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.

 

For online returns, please visit our Returns page to print out a shipping label for items purchased on France David Yurman official website. After you have shipped back your return, please allow 2-3 weeks for its processing.

For online exchange, please return and place a new order.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.

For online returns, please visit Returns page to print out a shipping label for items purchased on DavidYurman.com. After you have shipped back your return, please allow 4-5 weeks for its processing.

As soon as Davidyurman.com has accepted your cancellation or return, Klarna will cancel any future scheduled payments, as well as refund any amounts due. The return will be accepted in the Klarna app immediately and your refund will be processed within 5-7 business days.

Contact Customer Care

Phone
(+33) 7 57 90 27 10

HOURS OF OPERATION

Monday–Saturday: 11:00AM–7:00PM CET
Sunday: 12:00PM–6:00PM CET