FREQUENTLY ASKED QUESTIONS
For items available for immediate purchase, we offer the following shipping service.
|Shipping Service||Shipping & Handling Fee||Delivery Estimate|
|DHL Express||Complimentary||5-7 business days|
Shipping estimates are based on the day and time your order is placed (excluding holidays). Please note: all orders are subject to processing time.
|Order Date||Order Time||Shipping Estimate|
|Weekdays||Before 3PM CET||Ships same day|
|Weekdays||After 3PM CET||Ships next business day|
|Saturday||Before 12PM CET||Ships same day|
|Saturday||After 12PM CET||Ships on Monday|
|Sunday||Any time||Ships on Monday|
Orders should arrive 5–7 business days after shipping. Deliveries are made by DHL Express Monday through Friday.
Personalized items, including all custom-engravable designs, are excluded from standard delivery estimates. At this time, these orders may require up to 30 business days to ship.
We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use DHL On Demand Delivery to have your package held for pick up at a DHL service point or one of their authorized locations. The link to On Demand Delivery will be included in your shipping confirmation email or you may access it here.
If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.
Contact Customer Care
Hours of OperationMonday–Saturday: 11:00AM–7:00PM CET
Sunday: 12:00PM–6:00PM CET