Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays. Some returns may experience delays with refund processing.

Contact Customer Care

Phone
(+33) 7 57 90 27 10
Email

HOURS OF OPERATION

Monday-Saturday: 11:00AM–7:00PM CET
Sunday: 12:00AM–6:00PM CET

FREQUENTLY ASKED QUESTIONS

For items available for immediate purchase, we offer the following shipping service.

Shipping Service Shipping & Handling Fee Delivery Estimate
DHL Express Free 5-7 business days

Shipping estimates are based on the day and time your order is placed (excluding holidays).

Order Date Order Time Shipping Estimate
Weekdays Before 3PM ET Ships same day
Weekdays After 3PM ET Ships next business day
Saturday Before 12PM ET Ships same day
Saturday After 12PM ET Ships on Monday
Sunday Any time Ships on Monday

Orders should arrive 5–7 business days after shipping. Deliveries are made by DHL Express Monday through Friday.

Personalized items, including all custom-engravable designs, are excluded from standard delivery estimates. At this time, these orders may require up to 30 business days to ship.

We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use DHL On Demand Delivery to have your package held for pick up at a DHL service point or one of their authorized locations. The link to On Demand Delivery will be included in your shipping confirmation email or you may access it here.

If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

Contact Customer Care

Call us (+33) 7 57 90 27 10

Hours of Operation

Monday–Friday: 2:00PM–12:30AM GMT
Saturday & Sunday: 2:00PM–10:00PM GMT