Due to recent public health developments, all David Yurman stores are temporarily closed through March 31. We invite you to explore our latest designs and best-selling collections on DavidYurman.com, and to connect with us by contacting Customer Care.
Contact Customer Care
HOURS OF OPERATION
Monday – Friday: 8 AM – 8 PM ET
Saturday: 9 AM – 5:30 PM ET
Sunday: 9 AM – 5:30 PM ET
Delivery & Processing Charges (D&P)
FedEx to Canada - A contact number is needed for all shipments to Canada.
Your order should arrive 3 to 5 business days after shipping if
ordered by 3:00PM (ET). Please note that orders shipping to Canada
placed after 3:00PM (ET) Friday, Saturday, or Sunday will be processed
Monday and should arrive 3 to 5 business days after shipping.
Saturday, Sunday and holiday delivery is not available. A signature
will be required for all shipments at the time of delivery.
Delivery to U.S. Territories and International Destinations
At this time, we are only able to accept online orders to shipping addresses within Canada. Please email us or call Customer Care at 1-888-DYURMAN (1-888-398-7626) for assistance with an international order.
P.O. Boxes and APO/FPO/DPO, and Freight Forwarders
Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
If you have any questions, please email us or call a David Yurman
Customer Care Specialist at 1-888-DYURMAN
TRACK YOUR ORDER
Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status
and history. You may request information via EMAIL, online chat, or
by calling 1-888-DYURMAN
(1-888-398-7626). Please provide the order confirmation number so
we can respond more quickly and accurately.
We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.
*This excludes items shipped from vendor.
We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a refund for items returned within 30 days. Items received after 30 days will not be accepted for return. Every return must be accompanied by a sales receipt and unaltered, unworn and in saleable condition. All personalized items, including custom and engravable pieces, as well as designs from the High Jewelry Collection, are considered final sale and may not be returned or exchanged at any time. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
To return item(s) by mail, please call 1-833-211-2442 to be sent a shipping label. Alternatively, you may bring the item(s) to our retail store at Yorkdale Shopping Centre for a return or to David Yurman Boutiques for an exchange of equal value or higher. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please allow 2-3 weeks for the processing of mailed returns.
Any merchandise purchased in a store should be returned at the store
where it was purchased. Restricted items must be returned using ground
Purchase price will be credited. Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
Every design purchased on DavidYurman.com will arrive in a complimentary gift box wrapped with our signature ribbon.
David Yurman gift cards are not available for purchase on our site and cannot be redeemed online at this time.
A gift from David Yurman is always treasured. Whether it’s for a loved one or just for you, our dedicated Customer Care specialists and Brand Ambassadors are available to help you find the ideal gift.
ENGAGEMENT PRICING & FINANCING
David Yurman Pricing Parameters
As each diamond is unique and has its own precise
gemological characteristics, pricing will vary. Price is based on
colour, clarity, centre stone shape, and carat weight and is subject
to change and availability. A broader selection of carat weights is
A David Yurman Brand Ambassador will be pleased to work within your budget to find the perfect engagement ring for you or your loved one.
David Yurman offers financing for purchases over $3,000.00
through the Jewelers Reserve Citibank financing program. Speak to a
David Yurman Customer Care professional by calling 1-888-DYURMAN
(1-888-398-7626) for additional information.
Designed with love and crafted to last, each David Yurman ring features a unique hand-selected gemstone as brilliant as your love. We’re pleased to assist you with any questions you may have and encourage you to visit one of our boutiques to discover our creations with a wedding specialist.
Please CLICK HERE for information on how to maintain your David Yurman designs.
What is BCRF and how has David Yurman partnered with the organization?
The Breast Cancer Research Foundation is dedicated to being the end of breast cancer by advancing the world’s most promising research. BCRF-funded investigators have been deeply involved in every major breakthrough in breast cancer prevention, diagnosis, treatment and survivorship. Yet, every 15 seconds a woman somewhere in the world is diagnosed with breast cancer.
In honour of 11 years of partnership with BCRF, we have
created a collection of exclusive pink designs, which you can find
During the month of October 2019, twenty percent of the purchase price
from these limited-edition styles will be donated to the Breast Cancer
Research Foundation. This year, BCRF is investing $66 million to
support the work of nearly 275 scientists at leading medical and
academic institutions across 14 countries. For more information,
please visit bcrf.org.
What shipping options are available on DavidYurman.com?
Currently, we ship via FedEx to Canada. Your order should
arrive 3 to 5 business days after shipping if ordered by 3:00PM
(ET). Please note that orders shipping to Canada placed after
3:00PM (ET) Friday, Saturday, or Sunday will be processed Monday
and should arrive 3 to 5 business days after shipping. Saturday,
Sunday and holiday delivery is not available. A signature will be
required for all shipments at the time of delivery.
Is it possible to ship to P.O. and APO/FPO/DPO boxes from DavidYurman.com?
Unfortunately, we do not offer shipment services to P.O.
or APO/FPO/DPO boxes at this time. Please contact one of our
Customer Care Specialists if you have any further questions or
at 1-888-DYURMAN (1-888-398-7626).
What payment methods are accepted on DavidYurman.com?
We accept the following forms of payment for orders placed
on DavidYurman.com: American Express, Visa, MasterCard and
Discover. For your convenience, your credit card information can be
stored in your DavidYurman.com account. This is secure information
and cannot be accessed by anyone other than the account holder. For
more information, see our PRIVACY
POLICY. For added security, your billing address at
DavidYurman.com must exactly match the address on file at your credit
card company. The processing of your order may be delayed if these
addresses are different.
Are duties and taxes included in DavidYurman.com prices?
Yes. Our Canadian prices include duties. The Goods and Service Tax will be added at checkout and will be applied to product totals only.
Does David Yurman offer personal shopping services?
Yes. This complimentary service will save you time and is
obligation-free. Our experienced specialists will help eliminate the
guesswork that goes into selecting the perfect gift – whether it is
for yourself or someone else. We welcome you to contact a Customer
Care Specialist directly or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
Can I ship my order to an international location?
At this time, we are only able to accept online orders to
shipping addresses within Canada. Please E or call Customer
Care at 1-888-DYURMAN (1-888-398-7626) for assistance with
an international order.
Will my David Yurman purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive David Yurman
packaging. A Polishing cloth is also enclosed.
Can I include a personalized gift message with my purchase?
Yes. You may enter a personalized gift message during
Is all David Yurman merchandise available for purchase online?
Our website offers a selected assortment of our newest and
most popular styles. If our website does not currently have the
item or size you are searching for, we may have it available at a
David Yurman boutique. To find out about additional products,
styles, or sizes, please email us or visit a David Yurman
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and
eliminate the guesswork that goes into selecting the perfect gift.
We understand the importance of looking your best and are dedicated
to selecting items that best suit your needs. We welcome you to
contact a Customer Care Specialist or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8am and 8pm EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
How can I check an order I placed on DavidYurman.com?
Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to
order status and history. You may request information via
email, online chat, or by calling 1-888-DYURMAN
(1-888-398-7626). Please provide the order confirmation number
so we can respond more quickly and accurately.
Where can I report a possible counterfeit design or website selling suspected David Yurman knock-offs?
Please see our REPORT FRAUD page.
How can I make returns or exchanges?
For online returns or exchanges, please
click HERE for
more information or contact a Customer Care Specialist
at 1-888-DYURMAN (1-888-398-7626). For products purchased
through a boutique, please contact the store directly. For further
assistance, please contact us via email.
Can I purchase a David Yurman gift card online?
No, we currently do not offer gift cards on
DavidYurman.com. Please contact a Customer Care Specialist
at 1-888-DYURMAN (1-888-398-7626) for assistance with
finding the perfect gift.
Why does David Yurman use reconstituted turquoise?
Due to increased demand for turquoise, mines worldwide
have become depleted and there is very little natural turquoise
left. Because the natural turquoise that David Yurman favors is
particularly scarce, we have opted to use simulated turquoise in
some of our jewelry collections. This material comprises
reconstituted turquoise, which is made from natural stones that are
ground into a paste, bound with resin and dyed to achieve a
beautiful blue hue.
What is the difference between hematite and hematine?
Hematite is the technical word for iron oxide rocks that
occur in nature. While very beautiful, Hematite is also quite
brittle and doesn’t polish well. To achieve consistency and beauty
in his designs, David Yurman chooses to use Hematine, a man-made
stone also composed of iron oxide. Hematine is easier to manipulate
and has a brilliant sheen. The two stones are virtually
indistinguishable from each other and are close in value.
How do I register my David Yurman merchandise?
Unfortunately, we no longer offer the option to register your David Yurman merchandise. However, all purchases and order history are saved when you create an account on DavidYurman.com. Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care Specialists or at 1-888-DYURMAN (1-888-398-7626)
BY POSTING CONTENT IN CONNECTION WITH A DAVID YURMAN HASHTAG CAMPAIGN, INCLUDING BUT NOT LIMITED TO #DAVIDYURMAN, #DYLOVENOTES, AS WELL AS ANY OTHER HASHTAG CAMPAIGNS THAT ARE CURRENTLY IN PLACE OR WILL BE DEVELOPED AND PROMOTED IN THE FUTURE (EITHER VIA DIRECT UPLOAD OR BY POSTING TO A SOCIAL MEDIA SITE USING THE SPECIFIED HASHTAG), YOU ARE REPRESENTING THAT YOU AGREE TO THE TERMS OF DAVID YURMAN’S USER GENERATED CONTENT POLICY, AND OUR TERMS & CONDITIONS, AND THAT YOU WILL COMPLY WITH ALL OF THE REQUIREMENTS OF EACH POLICY, AND THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE.
How do I participate in a David Yurman Hashtag Campaign?
Participating is easy! Hashtag campaigns will include instructions more specific to each campaign so be sure to read carefully!
Generally, absent instructions specific to a particular campaign, the guidelines for social media participation are as follows: take a photo of your favorite David Yurman jewelry, timepieces, or accessories, tag it with #davidyurman or the applicable hashtag(s), and share it on the specified social media platform, including but not limited to Twitter™, Instagram™, Facebook™, g+™, Google+™, YouTube™, and Pinterest®. By using the applicable hashtag(s), including but not limited to hashtags such as #davidyurman in connection with your social media post, you acknowledge and give your consent to David Yurman that your photos(s) and your name and likeness may be used by David Yurman Enterprises LLC or on davidyurman.com.
You further represent that you are at least eighteen (18) years old, and that you agree that your photo, name, social media handle, and any associated caption will be considered a "Submission" and that you have the right to post or have obtained the rights to post any third party images, likenesses, names, social media handles and associated captions that may appear or be included as part of your Submission. Any Submission constitutes a representation that you are authorized to or have obtained authorization to bind yourself and any third parties potentially related to your Submission, to all of the terms in our USER GENERATED CONTENT POLICY, including the grant of rights in a submission as described in that policy, and our TERMS & CONDITIONS and that you agree, on behalf of yourself and any third parties potentially related to your Submission, to be bound by such rules, regulations, and policies.
Don't forget: You need to be 18 years or older
to share your photo with us!
So, what can’t I share?
We want to encourage the responsible use of
social media so please don't share anything vulgar, obscene,
sexually explicit, hateful, profane, indecent, racially or
ethnically derogatory. Same goes for content that would
constitute a criminal offense or promotes alcohol, drugs,
tobacco, firearms/weapons. For the full list of what you
shouldn't share, check out our USER GENERATED
I've shared my Submission, but I don't see it posted anywhere. What's the deal?
First, you should check to see if your social media account is public. If it's private, we can't see you or your pictures! Make sure you've used the correct hashtag(s) #davidyurman. All photos are subject to an approval process and won't be posted until they have been approved. If we can't identify the product, no longer carry the product, if you are under 18, or we feel like your photo doesn't comply with our requirements, we won't be able to post it. In the end, David Yurman has the final say on whether we will use your Submission.
What if I want to have my Submission removed?
Please contact firstname.lastname@example.org to
send a request to have your Submission removed. Be sure to
include all relevant information so that we can find your
Submission and ensure it is properly taken down! Once we receive
your request, and confirm it, we'll remove your
Who owns my Submission?
If you shared the photo, you own it. However, once you tag your photo with #davidyurman or the applicable hashtag(s) and share it, you are agreeing to our Legal Notice and our User Generated Content policy and granting David Yurman permission, among other things, to use the photo and your name, social media handle and any accompanying caption on our website, emails, in advertising or in any other marketing material. For more specifics, check out the full TERMS & CONDITIONS and our USER GENERATED CONTENT POLICY.
Other important details
Your use of any social media platform, including Instagram™, Twitter™, and Facebook™, is governed by the terms and conditions of those sites. Instagram™, Twitter™, Facebook™ and other similar social media forums are registered trademarks of their respective companies and not affiliated with David Yurman Enterprises LLC or davidyurman.com. Any Submission via these or other similar social media sites are subject to all rules and regulations of such sites. If you choose to submit your photo via mobile phone, standard data rates may apply.