Free Shipping + Extended Returns SEE DETAILS


All orders should arrive 3–5 business days after shipping. On weekdays, orders placed by 4PM ET should ship the same business day. On Saturday, orders placed by 12PM ET should ship the same business day. Orders placed on Sunday should ship on Monday. Exclusions apply.



In addition, all orders placed with Essential or Premium Packaging will include a complimentary Angelika™ ornament.




Purchases made at David Yurman boutiques or on beginning Nov. 1, 2021 may be returned or exchanged through Jan. 23, 2022 or 45 days after their purchase date, whichever is the later date.


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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Holiday Hours: Please note that Customer Care will close at 5PM ET on Nov. 24 and reopen on Nov. 26. Thank you and have a wonderful holiday!


Exclusively for You: Every order placed with Essential or Premium Packaging will include a complimentary Angelika™ ornament.


Seasonal Impacts: Due to high order volumes, weather disruptions and the impact of COVID-19, FedEx deliveries may experience delays. Please allow for additional shipping time to ensure your order is received by the desired date.


Important Notice: Due to evolving global circumstances, we are unable to ship orders to countries outside of the United States and Canada. Some orders may experience delivery delays. Some returns may experience delays with refund processing.


David Yurman designs are available at David Yurman stores or online at The only other retailers authorized to sell David Yurman merchandise online in Canada are Neiman Marcus, Saks Fifth Avenue, Farfetch and MR PORTER and Joseph-Anthony. For more information, please visit our store locator page

Select rings are able to be resized, depending on the design. Please contact Customer Care to learn more.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in Canada on our Canadian site and cards issued in the United States on our US site. However, we do accept PayPal, which can be set up with an international credit card.

In addition, note that when authorizing the purchase, sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

  • The billing information is inconsistent with what the credit card company has on file.
  • The expiration date was entered incorrectly at check out.
  • The card’s CVV code is incorrect.
  • The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item(s) to our retail store at Yorkdale Shopping Centre for a return or to any David Yurman boutique for an exchange of equal or higher value..  

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.


David Yurman Stores

Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.

We want you to enjoy your David Yurman designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply bring your item to a David Yurman boutique and they will send it to our service centre on your behalf.

Upon receipt, our jewelers will evaluate the item. The evaluation may take up to two weeks, after which we will contact you to discuss any service fees. We take into consideration “time owned” as well as “condition received” when evaluating a piece.

David Yurman does not offer appraisal or authentication services

For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.

We encourage you to only buy David Yurman merchandise from a David Yurman boutique, online at or from one of our authorized retailers.

Only merchandise sold at a David Yurman store, online at or by an authorized retailer is guaranteed to be authentic David Yurman. Consumers should be cautious of counterfeits when purchasing any purported David Yurman merchandise from any non-authorized retailer, including from any online marketplace, even if “authentication” services are offered.

Please report all tips about suspicious or counterfeit items, fraudulent websites and others selling knockoff or replica David Yurman merchandise to In order to assist us with our investigative efforts, please provide as much information as possible, such as:

  • Seller’s name and contact information
  • Platform or location from which purchase was made
  • Screenshots of infringing listings for websites
  • Any images of infringing product purchased
  • Copies of any communications with seller
  • Location of the merchandise (i.e., retail, street vendor, website, factory, etc.)
  • Number of products offered
  • Type and style of products offered

Learn more about identifying counterfeit goods and reporting fraud

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To remove yourself from our mailing list, please email Customer Care with “Do Not Mail” in the subject line, and include your name and address in the body of the email.

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Contact Customer Care

Hours of Operation

Monday – Friday: 9AM – 7:30PM ET
Saturday & Sunday: 9AM – 5PM ET