What is BCRF and how has David Yurman partnered with the organization?
The Breast Cancer Research Foundation is dedicated to being the
end of breast cancer by advancing the world’s most promising
research. BCRF-funded investigators have been deeply involved in
every major breakthrough in breast cancer prevention, diagnosis,
treatment and survivorship. Yet, every 15 seconds a woman somewhere
in the world is diagnosed with breast cancer.
In honour of 11 years of partnership with BCRF, we have created
a collection of exclusive pink designs, which you can find HERE.
During the month of October 2019, twenty percent of the purchase price
from these limited-edition styles will be donated to the Breast Cancer
Research Foundation. This year, BCRF is investing $66 million to
support the work of nearly 275 scientists at leading medical and
academic institutions across 14 countries. For more information,
please visit bcrf.org.
What shipping options are available on DavidYurman.com?
Currently, we ship via FedEx to Canada. Your order should
arrive 3 to 5 business days after shipping if ordered by 3:00PM
(ET). Please note that orders shipping to Canada placed after
3:00PM (ET) Friday, Saturday, or Sunday will be processed Monday
and should arrive 3 to 5 business days after shipping. Saturday,
Sunday and holiday delivery is not available. A signature will be
required for all shipments at the time of delivery.
Is it possible to ship to P.O. and APO/FPO/DPO boxes from DavidYurman.com?
Unfortunately, we do not offer shipment services to P.O. or
APO/FPO/DPO boxes at this time. Please contact one of our Customer
Care Specialists if you have any further questions or
at 1-888-DYURMAN (1-888-398-7626).
What payment methods are accepted on DavidYurman.com?
We accept the following forms of payment for orders placed on
DavidYurman.com: American Express, Visa, MasterCard and Discover. For
your convenience, your credit card information can be stored in your
DavidYurman.com account. This is secure information and cannot be
accessed by anyone other than the account holder. For more
information, see our PRIVACY
POLICY. For added security, your billing address at
DavidYurman.com must exactly match the address on file at your credit
card company. The processing of your order may be delayed if these
addresses are different.
Are duties and taxes
included in DavidYurman.com prices?
Yes. Our Canadian
prices include duties. The Goods and Service Tax will be added at
checkout and will be applied to product totals only.
Does David Yurman offer personal shopping services?
Yes. This complimentary service will save you time and is
obligation-free. Our experienced specialists will help eliminate the
guesswork that goes into selecting the perfect gift – whether it is
for yourself or someone else. We welcome you to contact a Customer
Care Specialist directly or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
Can I ship my order to an international location?
At this time, we are only able to accept online orders to
shipping addresses within Canada. Please E or call Customer
Care at 1-888-DYURMAN (1-888-398-7626) for assistance with
an international order.
Will my David Yurman purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive David Yurman
packaging. A Polishing cloth is also enclosed.
Can I include a personalized gift message with my purchase?
Yes. You may enter a personalized gift message during
Is all David Yurman merchandise available for purchase online?
Our website offers a selected assortment of our newest and most
popular styles. If our website does not currently have the item or
size you are searching for, we may have it available at a David Yurman
boutique. To find out about additional products, styles, or sizes,
please email us or visit a David Yurman boutique.
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and
eliminate the guesswork that goes into selecting the perfect gift.
We understand the importance of looking your best and are dedicated
to selecting items that best suit your needs. We welcome you to
contact a Customer Care Specialist or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8am and 8pm EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
How can I check an order I placed on DavidYurman.com?
Registered customers, please click SIGN IN to
access web order status and history.
Non-registered customers do not have online access to order
status and history. You may request information via email, online
chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please
provide the order confirmation number so we can respond more quickly
Where can I report a possible counterfeit design or website
selling suspected David Yurman knock-offs?
Please see our REPORT FRAUD page.
How can I make returns or exchanges?
For online returns or exchanges, please click HERE for
more information or contact a Customer Care Specialist
at 1-888-DYURMAN (1-888-398-7626). For products purchased
through a boutique, please contact the store directly. For further
assistance, please contact us via email.
Can I purchase a David Yurman gift card online?
No, we currently do not offer gift cards on DavidYurman.com.
Please contact a Customer Care Specialist at 1-888-DYURMAN
(1-888-398-7626) for assistance with finding the perfect
Why does David Yurman use reconstituted turquoise?
Due to increased demand for turquoise, mines worldwide have
become depleted and there is very little natural turquoise left.
Because the natural turquoise that David Yurman favors is
particularly scarce, we have opted to use simulated turquoise in
some of our jewelry collections. This material comprises
reconstituted turquoise, which is made from natural stones that are
ground into a paste, bound with resin and dyed to achieve a
beautiful blue hue.
What is the difference between hematite and hematine?
Hematite is the technical word for iron oxide rocks that occur
in nature. While very beautiful, Hematite is also quite brittle and
doesn’t polish well. To achieve consistency and beauty in his designs,
David Yurman chooses to use Hematine, a man-made stone also composed
of iron oxide. Hematine is easier to manipulate and has a brilliant
sheen. The two stones are virtually indistinguishable from each other
and are close in value.
How do I register my David Yurman merchandise?
Unfortunately, we no longer offer the option to register your
David Yurman merchandise. However, all purchases and order history
are saved when you create an account on DavidYurman.com. Should you
require further information concerning a specific David Yurman piece,
please contact one of our Customer Care Specialists or
at 1-888-DYURMAN (1-888-398-7626)