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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewelry
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Contact Customer Care

HOURS OF OPERATION

Monday – Friday: 8 AM – 8 PM ET

Saturday: 9 AM – 6 PM ET

Sunday: 9 AM – 6 PM ET

SHIPPING INFORMATION

Delivery & Processing Charges (D&P)

FedEx to Canada - $49 CAD shipping and handling. Please note prices include duties. A contact number is needed for all shipments to Canada. 
Your order should arrive 3 to 5 business days after shipping if ordered by 3:00PM (ET). Please note that orders shipping to Canada placed after 3:00PM (ET) Friday, Saturday, or Sunday will be processed Monday and should arrive 3 to 5 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.

Delivery to U.S. Territories and International Destinations 

At this time, we are only able to accept online orders to shipping addresses within Canada. Please email us or call Customer Care at 1-888-DYURMAN (1-888-398-7626) for assistance with an international order.


P.O. Boxes and APO/FPO/DPO, and Freight Forwarders 
Currently, we do not allow shipments to P.O. Boxes.  Billing addresses may contain P.O. Boxes.  We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

If you have any questions, please email us or call a David Yurman Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626).
 

TRACK YOUR ORDER

Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via EMAIL, online chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please provide the order confirmation number so we can respond more quickly and accurately.
 

Order Updates

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

*This excludes items shipped from vendor.

HOLIDAY RETURN POLICY

As many of our clients surprise a loved one with a gift from David Yurman during the holidays, we offer an extended return policy during the season. Purchases made at David Yurman boutiques or on davidyurman.com on or after Monday, November 19, 2018 may be returned through Saturday, January 19, 2019 for a full refund. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Please note: used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.


ONLINE PURCHASES

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All returns must be unaltered, unworn and in saleable condition. Orders received after 30 days will not be accepted for return or exchange. All personalized and custom product, as well as High Jewelry Collection items, are final sale

Please visit our Return site to print out a shipping label for items and gifts purchased on DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman Boutique for return or exchange. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
 

STORE PURCHASES

Any merchandise purchased in a store should be returned at the store where it was purchased. Restricted items must be returned using ground transportation.
  

Price Adjustments

Purchase price will be credited. Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

•   If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

   If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

GIFT CARDS

David Yurman gift cards are not available for purchase on our site and cannot be redeemed online at this time.

GIFTING SERVICES

A gift from David Yurman is always treasured. Whether it’s for a loved one or just for you, our dedicated Customer Care specialists and Brand Ambassadors are available to help you find the ideal gift.

ENGAGEMENT PRICING & FINANCING

David Yurman Pricing Parameters

As each diamond is unique and has its own precise gemological characteristics, pricing will vary. Price is based on colour, clarity, centre stone shape, and carat weight and is subject to change and availability. A broader selection of carat weights is available.

A David Yurman Brand Ambassador will be pleased to work within your budget to find the perfect engagement ring for you or your loved one.


Financing

David Yurman offers financing for purchases over $3,000.00 through the Jewelers Reserve Citibank financing program. Speak to a David Yurman Customer Care professional by calling 1-888-DYURMAN (1-888-398-7626) for additional information.

ENGAGEMENT SERVICES

Designed with love and crafted to last, each David Yurman ring features a unique hand-selected gemstone as brilliant as your love. We’re pleased to assist you with any questions you may have and encourage you to visit one of our boutiques to discover our creations with a wedding specialist.

What shipping options are available on DavidYurman.com?

Currently, we ship via FedEx to Canada. Your order should arrive 3 to 5 business days after shipping if ordered by 3:00PM (ET). Please note that orders shipping to Canada placed after 3:00PM (ET) Friday, Saturday, or Sunday will be processed Monday and should arrive 3 to 5 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.
 

Is it possible to ship to P.O. and APO/FPO/DPO boxes from DavidYurman.com?

Unfortunately, we do not offer shipment services to P.O. or APO/FPO/DPO boxes at this time. Please contact one of our Customer Care Specialists if you have any further questions or at 1-888-DYURMAN (1-888-398-7626).
 

What payment methods are accepted on DavidYurman.com?

We accept the following forms of payment for orders placed on DavidYurman.com:  American Express, Visa, MasterCard and Discover. For your convenience, your credit card information can be stored in your DavidYurman.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at DavidYurman.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.


Are duties and taxes included in DavidYurman.com prices?

Yes. Our Canadian prices include duties. The Goods and Service Tax will be added at checkout and will be applied to product totals only.

Does David Yurman offer personal shopping services?

Yes. This complimentary service will save you time and is obligation-free. Our experienced specialists will help eliminate the guesswork that goes into selecting the perfect gift – whether it is for yourself or someone else. We welcome you to contact a Customer Care Specialist directly or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

Can I ship my order to an international location?

At this time, we are only able to accept online orders to shipping addresses within Canada. Please EMAIL US or call Customer Care at 1-888-DYURMAN (1-888-398-7626) for assistance with an international order.
 

Will my David Yurman purchase arrive gift-wrapped?

Yes. It will be wrapped in our exclusive David Yurman packaging. A Polishing cloth is also enclosed.
 

Can I include a personalized gift message with my purchase?

Yes. You may enter a personalized gift message during checkout.
 

Is all David Yurman merchandise available for purchase online?

Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item or size you are searching for, we may have it available at a David Yurman boutique. To find out about additional products, styles, or sizes, please email us or visit a David Yurman boutique.
 

What if I need extra help or advice about my purchase?

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

How can I check an order I placed on DavidYurman.com?

Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email, online chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please provide the order confirmation number so we can respond more quickly and accurately.
 

Where can I report a possible counterfeit design or website selling suspected David Yurman knock-offs?

Please see our Report Fraud page.
 

How can I make returns or exchanges?

For online returns or exchanges, please click HERE for more information or contact a Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626). For products purchased through a boutique, please contact the store directly. For further assistance, please contact us via email.
 

Can I purchase a David Yurman gift card online?

No, we currently do not offer gift cards on DavidYurman.com. Please contact a Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626) for assistance with finding the perfect gift.
 

Why does David Yurman use simulated turquoise?

Due to increased demand for turquoise, mines worldwide have become depleted and there is very little natural turquoise left. Because the Sleeping Beauty turquoise that David Yurman favors is particularly scarce, we have opted to use simulated turquoise in some of our jewellery collections. This material comprises natural stones that are ground into a paste, bound with resin, and dyed to achieve a beautiful blue hue.
 

What is the difference between hematite and hematine?

Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful, Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his designs, David Yurman chooses to use Hematine, a man-made stone also composed of iron oxide. Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually indistinguishable from each other and are close in value.
 

How do I register my David Yurman merchandise?

Unfortunately, we no longer offer the option to register your David Yurman merchandise.  However, all purchases and order history are saved when you create an account on DavidYurman.com.  Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care Specialists or at 1-888-DYURMAN (1-888-398-7626)

BY POSTING CONTENT IN CONNECTION WITH A DAVID YURMAN HASHTAG CAMPAIGN, INCLUDING BUT NOT LIMITED TO #DAVIDYURMAN, #DYLOVENOTES, AS WELL AS ANY OTHER HASHTAG CAMPAIGNS THAT ARE CURRENTLY IN PLACE OR WILL BE DEVELOPED AND PROMOTED IN THE FUTURE (EITHER VIA DIRECT UPLOAD OR BY POSTING TO A SOCIAL MEDIA SITE USING THE SPECIFIED HASHTAG), YOU ARE REPRESENTING THAT YOU AGREE TO THE TERMS OF DAVID YURMAN’S USER GENERATED CONTENT POLICY, AND OUR TERMS & CONDITIONS, AND THAT YOU WILL COMPLY WITH ALL OF THE REQUIREMENTS OF EACH POLICY, AND THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE.

 

How do I participate in a David Yurman Hashtag Campaign?

Participating is easy! Hashtag campaigns will include instructions more specific to each campaign so be sure to read carefully!

Generally, absent instructions specific to a particular campaign, the guidelines for social media participation are as follows: take a photo of your favorite David Yurman jewelry, timepieces, or accessories, tag it with #davidyurman or the applicable hashtag(s), and share it on the specified social media platform, including but not limited to Twitter™, Instagram™, Facebook™, g+™, Google+™, YouTube™, and Pinterest®. By using the applicable hashtag(s), including but not limited to hashtags such as #davidyurman in connection with your social media post, you acknowledge and give your consent to David Yurman that your photos(s) and your name and likeness may be used by David Yurman Enterprises LLC or on davidyurman.com.

You further represent that you are at least eighteen (18) years old, and that you agree that your photo, name, social media handle, and any associated caption will be considered a "Submission" and that you have the right to post or have obtained the rights to post any third party images, likenesses, names, social media handles and associated captions that may appear or be included as part of your Submission. Any Submission constitutes a representation that you are authorized to or have obtained authorization to bind yourself and any third parties potentially related to your Submission, to all of the terms in our USER GENERATED CONTENT POLICY, including the grant of rights in a submission as described in that policy, and our TERMS & CONDITIONS and that you agree, on behalf of yourself and any third parties potentially related to your Submission, to be bound by such rules, regulations, and policies.

Don't forget: You need to be 18 years or older to share your photo with us!
 

So, what can’t I share?

We want to encourage the responsible use of social media so please don't share anything vulgar, obscene, sexually explicit, hateful, profane, indecent, racially or ethnically derogatory. Same goes for content that would constitute a criminal offense or promotes alcohol, drugs, tobacco, firearms/weapons. For the full list of what you shouldn't share, check out ouUSER GENERATED CONTENT POLICY.
 

I've shared my Submission, but I don't see it posted anywhere. What's the deal?

First, you should check to see if your social media account is public. If it's private, we can't see you or your pictures! Make sure you've used the correct hashtag(s) #davidyurman. All photos are subject to an approval process and won't be posted until they have been approved. If we can't identify the product, no longer carry the product, if you are under 18, or we feel like your photo doesn't comply with our requirements, we won't be able to post it. In the end, David Yurman has the final say on whether we will use your Submission.

 

What if I want to have my Submission removed?

Please contact customercare@davidyurman.com to send a request to have your Submission removed. Be sure to include all relevant information so that we can find your Submission and ensure it is properly taken down! Once we receive your request, and confirm it, we'll remove your Submission.
 

Who owns my Submission?

If you shared the photo, you own it. However, once you tag your photo with #davidyurman or the applicable hashtag(s) and share it, you are agreeing to our Legal Notice and our User Generated Content policy and granting David Yurman permission, among other things, to use the photo and your name, social media handle and any accompanying caption on our website, emails, in advertising or in any other marketing material. For more specifics, check out the full  TERMS & CONDITIONS and our USER GENERATED CONTENT POLICY.

 

Other important details

Your use of any social media platform, including Instagram™, Twitter™, and Facebook™, is governed by the terms and conditions of those sites. Instagram™, Twitter™, Facebook™ and other similar social media forums are registered trademarks of their respective companies and not affiliated with David Yurman Enterprises LLC or davidyurman.com. Any Submission via these or other similar social media sites are subject to all rules and regulations of such sites. If you choose to submit your photo via mobile phone, standard data rates may apply.