Free Shipping + Complimentary Gift DETAILS

COMPLIMENTARY SHIPPING (DOMESTIC) + HOLIDAY ORNAMENT

All orders placed by 3:00PM (ET) should arrive 3–5 business days after shipping. Exclusions apply.

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All orders placed with Essential or Premium Packaging will include a complimentary North Star ornament.

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OUR LATEST UPDATES REGARDING COVID-19

See the status of David Yurman stores around the world and more.

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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

An Exclusive Gift for You: All orders placed with Essential or Premium Packaging will include a complimentary North Star ornament

 

Please note: Due to evolving global circumstances, we are unable to ship orders to countries outside of the United States and Canada. Some orders may experience delivery delays. Some returns may experience delays with refund processing.

ORDERING & PAYMENT

We accept the following forms of payment: American Express, Visa, MasterCard, Discover, ApplePay, PayPal and David Yurman gift cards.

For added security, your billing address at DavidYurman.com/ca must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.

Unfortunately, we only accept credit cards issued in Canada. However, we do accept PayPal, which can be set up with an international credit card.

After an order is placed, there is temporary hold on your credit card account for the total value of the order.

Your credit card will be charged once your order ships. The authorization that was temporarily on the account now becomes a permanent charge.

If your order contains more than one item, DavidYurman.com/ca will charge your credit card for each item separately after they have shipped. You will see separate charges on your credit card statement. The total value of those charges will add up to the total authorization amount.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in Canada on our Canadian site and cards issued in the United States on our US site. However, we do accept PayPal, which can be set up with an international credit card.

In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

  • The billing information is inconsistent with what the credit card company has on file. 
  • The expiration date was entered incorrectly at check out.
  • The card’s CVV code is incorrect.
  • The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.

In some instances, an order is cancelled due to the item no longer being in stock.

There are also times an order is cancelled due to incorrect or inconsistent customer information. If you would like to continue with your order, please ensure all credit card, billing and shipping information is accurate and create a new order on our site or by contacting Customer Care. You may also visit the David Yurman retail store at Yorkdale Shopping Centre for further assistance.

The authorization should “drop” from your account within 4-7 business days for US or Canadian credit cards depending on the bank or credit union that issued your card. David Yurman is unable to reinstate a cancelled order.

Please contact Customer Care by email, chat or phone at 1-888-211-2442 to cancel the existing order and create a new order.

We offer Flexiti for in-store purchases at full-price David Yurman stores in Canada.

Yes, prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent sale items and excludes temporary special promotion items. For questions and adjustments regarding prices on DavidYurman.com/ca, please call Customer Care at  1-888-211-2442.

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

All online purchases and order history are saved when you create an account on DavidYurman.com/ca. For a purchase that was made at a David Yurman store, please contact the store directly. Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care specialists by email, chat or phone at or at 1-888-211-2442.

Contact Customer Care

Hours of Operation

Monday – Friday: 9AM – 9:30 PM ET
Saturday & Sunday: 9AM – 5PM ET