During these uncertain times, we are pleased to offer a full refund for DavidYurman.com/ca purchases made after March 16, 2020 and returned within 45 days of their purchase date.

In addition, as many of our clients surprise a loved one with a gift from David Yurman, we offer an extended return policy throughout the holiday season. Purchases made at David Yurman boutiques or on DavidYurman.com/ca beginning November 1, 2020 may be returned or exchanged through January 23, 2021 or 45 days after their purchase date, whichever is the later date.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on DavidYurman.com/ca. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item(s) to our retail store at Yorkdale Shopping Centre for a return or to any David Yurman boutique for an exchange of equal or higher value. 

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.

Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.

No, gift cards are final sale and cannot be returned.