Contact Customer Care

Phone
1-833-211-2442
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-9:00PM ET
Saturday & Sunday: 9:00AM-5:00PM ET

FREQUENTLY ASKED QUESTIONS

Throughout the holiday season, we are pleased to offer an extended return policy. Purchases made at a David Yurman boutique or on DavidYurman.com, beginning October 28, 2024, placed through December 24, 2024, may be returned or exchanged through January 23, 2025, with a sales receipt for a full refund to the gift purchaser.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for a refund unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale. Due to the donations we make to our charitable partners, our charity rubber bracelets are also final sale.

Purchase Channel Return Region Return/Exchange Method
DavidYurman.com/ca Domestic Canada Visit our Returns site to print out a shipping label.

After you have shipped back your item(s), please allow 2-3 weeks for processing. Alternatively, you may bring the item(s) back to our Yorkdale store for return.

 

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for a refund unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

Contact Customer Care

Phone
1-833-211-2442
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-9:00PM ET
Saturday & Sunday: 9:00AM-5:00PM ET