Free Two-Day Shipping & Returns SEE DETAILS


Your order should arrive in two business days if placed by 4PM ET on weekdays or if placed by 12PM ET on Saturday. Orders placed on Sunday should arrive on Wednesday. Exclusions apply, including orders that ship via SmartPost.


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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Please note: Due to evolving global circumstances, we are unable to ship orders to countries outside of the United States and Canada. Some orders may experience delivery delays. Some returns may experience delays with refund processing.


Please note: A contact number is needed for all shipments to Canada.

For items available for immediate purchase, we offer the following shipping services.

Shipping Service Shipping & Handling Fee Delivery Estimate
FedEx International Priority Free 3-5 business days

Shipping estimates are based on the day and time in which your order is placed.

Order Date Order Time Shipping Estimate
Weekdays Before 4PM ET Ships same day
Weekdays After 4PM ET Ships next business day
Saturday Before 12PM ET Ships same day
Saturday After 12PM ET Ships on Monday
Sunday Any time Ships on Monday


Orders should arrive 3–5 business days after shipping. Deliveries are made by FedEx Monday through Friday.

Personalized items, including all custom-engravable designs, are excluded from standard delivery estimates. At this time, these orders may require up to 30 business days to ship.

We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use FedEx Delivery Manager to have your package held for pick up at a FedEx or one of their authorized locations. The link to FedEx Delivery Manager will be included in your shipping confirmation email or you may access it here

If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email. If you used Affirm or GiftNow® for your purchase, unfortunately your shipping address cannot be changed.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

Contact Customer Care

Hours of Operation

Monday – Friday: 9AM – 7:30PM ET
Saturday & Sunday: 9AM – 5PM ET