Please note: We are currently experiencing a 7-10 day delay in shipments to the UK. For any questions, please reach out to our store at +33 1 73 03 06 80.
FREQUENTLY ASKED QUESTIONS
David Yurman designs are available in the United Kingdom David Yurman official website.
Select rings are able to be resized, depending on the design. Please contact Customer Care to learn more.
Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in UK on our UK site. However, we do accept PayPal, which can be set up with an international credit card.
Check to ensure that we can process your credit card based on the country in which it was issued. On our France site, we generally accept credit cards issued in most regions, including many in the European Union. We do not accept credit cards issued in the following countries:
In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:
• The billing information is inconsistent with what the credit card company has on file
• The expiration date was entered incorrectly at check out
• The card’s CVV code is incorrect
• The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge
May be exceptions where issue with DY processing order, which we should message on Order Confirmation page.
|Purchase Channel||Return Region||Return/Exchange Method|
|DavidYurman.com||United Kingdom||Visit our Returns site to print out a shipping label.
After you have shipped back your item(s), please allow 2-3 weeks for processing. Alternatively, you may bring the item(s) back to a David Yurman store for return or exchange.
|David Yurman Stores||France||Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.|
For online returns, please visit our Returns page to print out a shipping label for items purchased on France David Yurman official website. After you have shipped back your return, please allow 2-3 weeks for its processing.
For online exchange, please return and place a new order.
Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.
We want you to enjoy your David Yurman designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply contact our David Yurman Flagship store in Paris and they will arrange a return label so you can drop off your David Yurman piece to the nearest FedEx location to be shipped to our UK service center.
Upon receipt, our product servicing center will evaluate the item. The evaluation may take up to two weeks, after which they will contact you directly to discuss any service fees. Taken into consideration will be “time owned” as well as “condition received” when evaluating a piece.
Should you request an exchange or need product servicing for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, DY UK Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.
*Clients residing in the UK should be restricted from dropping off items needing servicing in Paris as they will be responsible for all applicable shipping charges, duties and taxes.
o UK Based Customers (includes England, Wales, Scotland, and Northern Ireland)
David Yurman does not offer appraisal or authentication services.
For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.
We encourage you to only buy David Yurman merchandise from a David Yurman boutique, David Yurman official website or from one of our authorized retailers.
Only merchandise sold at a David Yurman store, online at DavidYurman.com or by an authorized retailer is guaranteed to be authentic David Yurman. Consumers should be cautious of counterfeits when purchasing any purported David Yurman merchandise from any non-authorized retailer, including from any online marketplace, even if “authentication” services are offered.
Please report all tips about suspicious or counterfeit items, fraudulent websites and others selling knockoff or replica David Yurman merchandise to firstname.lastname@example.org. In order to assist us with our investigative efforts, please provide as much information as possible, such as:
- Seller’s name and contact information
- Platform or location from which purchase was made
- Screenshots of infringing listings for websites
- Any images of infringing product purchased
- Copies of any communications with seller
- Location of the merchandise (i.e., retail, street vendor, website, factory, etc.)
- Number of products offered
- Type and style of products offered
Learn more about identifying counterfeit goods and reporting fraud.
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