FAQ

What shipping options are available on DavidYurman.com?


Currently, we ship via USPS (2nd Day), and FedEx (Overnight) to the U.S., Canada, and U.S. Territories.  When you use a Customer Care Specialist we ship overnight via FedEx if the item is in stock.  As a convenience for our customers, we offer complimentary 2nd day shipping on all orders.

 

Does David Yurman offer personal shopping services?


Yes. This complimentary service will save you time and is obligation-free. Our experienced specialists will help eliminate the guesswork that goes into selecting the perfect gift – whether it is for yourself or someone else. We welcome you to contact a Customer Care Specialist directly at customercare@DAVIDYURMAN.COM or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

Can I ship my order to an international location?


Yes, we can ship to most international locations. Please contact CUSTOMERCARE@DAVIDYURMAN.COM for information.
 

Will my David Yurman purchase arrive gift-wrapped?


Yes. It will be wrapped in our exclusive David Yurman packaging. A certificate of authenticity and polishing cloths are enclosed. 
 

Can I include a personalized gift message with my purchase?


Yes. Please request this prior to completing your order. 
 

Is all David Yurman merchandise available for purchase online?


Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a David Yurman boutique.  To find out about additional products, styles, or sizes, please contact CUSTOMERCARE@DAVIDYURMAN.COM or visit a David Yurman boutique.
Locate a David Yurman boutique near you by clicking HERE.
 

What if I need extra help or advice about my purchase?


Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly at customercare@DAVIDYURMAN.COM or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.
 

How can I check an order I placed on DavidYurman.com?


You can log into your account to track recent orders and update your wishlist as well.
 

Do other websites or stores sell authentic, new David Yurman merchandise?


There are hundreds of retailers that sell David Yurman designs. Locate a David Yurman boutique near you by clicking HERE.
 

Where can I report a possible counterfeit design or website selling suspected David Yurman knock-offs?

How can I make returns or exchanges?


For online returns or exchanges, please click HERE or contact a customer service representative at 1-888-DYURMAN (1-888-398-7626). For products purchased through a boutique, please contact the store directly. For further assistance, Please contact CUSTOMERCARE@DAVIDYURMAN.COM.
 

How do I purchase a David Yurman gift card?


David Yurman gift cards are available for purchase at any David Yurman boutique or online.  For further assistance, please contact CUSTOMERCARE@DAVIDYURMAN.COM

We welcome you to use your David Yurman gift card at any of our David Yurman boutiques and through our online store (www.davidyurman.com). Locate a David Yurman boutique near you by clicking HERE.

If you would like assistance shopping for an item, we welcome you to contact CUSTOMERCARE@DAVIDYURMAN.COM.
 

Can I use my David Yurman gift card to make a purchase online?


Yes. Cards can be used online, in-store, and with a Customer Care Specialist.
 

How can I check the remaining balance on my David Yurman gift card?


Once you have entered your gift card number and CIN code, please hit the "check your balance" button to retrieve your available value. Please click HERE to check your balance.
 

May I replace a lost or stolen David Yurman gift card?


Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.
 

Why does David Yurman use simulated turquoise?


Due to increased demand for turquoise, mines worldwide have become depleted and there is very little natural turquoise left. Because the Sleeping Beauty turquoise that David Yurman favors is particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections. This material comprises natural stones that are ground into a paste, bound with resin, and dyed to achieve a beautiful blue hue.
 

What is the difference between hematite and hematine?


Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful, Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his designs, David Yurman chooses to use Hematine, a man-made stone also composed of iron oxide. Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually indistinguishable from each other and are close in value.
 

How do I care for my aluminum Cable bracelet?


To celebrate the iconic David Yurman Cable design, we chose to showcase it in aluminum, an unconventional material that allows us to achieve a range of brilliant colors. Because it is more fragile than sterling silver, please wear your bracelet with care to avoid scratching or denting it.
When you are not wearing it, store it in the David Yurman protective pouch that came with it.