What shipping options are available on DavidYurman.com?
Currently, we ship via FedEx (2-Day and Overnight) to the
U.S., Canada, and U.S. Territories. As a convenience for our
customers, we offer complimentary 2-day shipping on domestic orders.
What payment methods are accepted on DavidYurman.com?
We accept the following forms of payment for orders
placed on DavidYurman.com: American Express, Visa, MasterCard,
Discover and David Yurman gift cards. For your convenience, your
credit card information can be stored in your DavidYurman.com
account. This is secure information and cannot be accessed by anyone
other than the account holder. For more information, see
POLICY. For added security, your billing address at
DavidYurman.com must exactly match the address on file at your credit
card company. The processing of your order may be delayed if these
addresses are different.
Does David Yurman offer personal shopping services?
Yes. This complimentary service will save you time and is
obligation-free. Our experienced specialists will help eliminate the
guesswork that goes into selecting the perfect gift – whether it is
for yourself or someone else. We welcome you to contact a Customer
Care Specialist directly or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
Can I ship my order to an international location?
Yes, we can ship to most international locations at the
customer’s expense. All shipping, customs and duty fees are the
responsibility of the customer. Please e-mail us for more
Will my David Yurman purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive David Yurman
packaging. A certificate of authenticity and polishing cloths are enclosed.
Can I include a personalized gift message with my purchase?
Yes. You may enter a personalized gift message during checkout.
Is all David Yurman merchandise available for
Our website offers a selected assortment of our newest
and most popular styles. If our website does not currently have
the item or size you are searching for, we may have it available
at a David Yurman boutique. To find out about additional
products, styles, or sizes, please email us or visit a David
Yurman boutique. Locate a David Yurman boutique near you by
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and
eliminate the guesswork that goes into selecting the perfect gift.
We understand the importance of looking your best and are dedicated
to selecting items that best suit your needs. We welcome you to
contact a Customer Care Specialist directly or by
phone, 1-888-DYURMAN (1-888-398-7626) between the hours
of 8am and 8pm EST Monday through Friday, and
between 9am and 6pm EST Saturday and Sunday.
How can I check an order I placed on
Registered customers, please click SIGN IN to
access web order status and history.
Non-registered customers do not have online access to
order status and history. You may request information
via e-mail,, online chat, or by calling 1-888-DYURMAN
(1-888-398-7626) . Please provide the order confirmation
number so we can respond more quickly and accurately.
Do other stores sell authentic, new David Yurman merchandise?
There are hundreds of authorized retailers that sell
David Yurman designs. Locate a David Yurman boutique near you by
clicking HERE. Please note
that we cannot guarantee the authenticity of products purchased from
Where can I report a possible counterfeit design or
website selling suspected David Yurman knock-offs?
Please e-mail us at firstname.lastname@example.org
How can I make returns or exchanges?
For online returns or exchanges, please visit our RETURNS
SITE or contact a Customer Care Specialist at 1-888-DYURMAN
(1-888-398-7626). For products purchased through a boutique,
please contact the store directly. For further assistance, please
contact us via email.
How do I purchase a David Yurman gift card?
David Yurman gift cards are available for purchase at any
David Yurman boutique or online.
Please note that we cannot guarantee the authenticity of gift cards
purchased from non-authorized retailers or resellers. For further
assistance, please contact us.
We welcome you to use your David Yurman gift card at any
of our U.S. David Yurman boutiques and through our
online store (www.DavidYurman.com). Locate
a David Yurman boutique near you by clicking HERE.
Can gift cards purchased on DavidYurman.com be returned?
No, gift cards are considered final sale and cannot be
returned. If you have any further questions, please contact a
Customer Care Specialist.
Can I use my David Yurman gift card to make a
Yes. Cards can be used online, in U.S. stores and with a
Customer Care Specialist.
How can I check the remaining balance on my David
Yurman gift card?
Please click HERE and
click the “Check David Yurman Gift Card Balance” link. Once you have
entered your gift card number and PIN, please click the "Check
Balance" button to retrieve your available value.
How can I receive a David Yurman gift card with
Braille is a system of raised dots that can be read with
the fingers by people who are blind or who have low vision. If you
would like to receive a David Yurman gift card with braille code,
please click HERE and
check the corresponding box above the “Add to Bag” button.
May I replace a lost or stolen David Yurman gift card?
Gift cards are treated as cash and are not replaceable.
We are not responsible for lost, stolen, or misplaced gift cards.
Why does David Yurman use reconstituted turquoise?
Due to increased demand for turquoise, mines worldwide
have become depleted and there is very little natural turquoise
left. Because the natural turquoise that David Yurman favors is
particularly scarce, we have opted to use simulated turquoise in
some of our jewelry collections. This material comprises
reconstituted turquoise, which is made from natural stones that are
ground into a paste, bound with resin and dyed to achieve a
beautiful blue hue.
What is the difference between hematite and hematine?
Hematite is the technical word for iron oxide rocks that
occur in nature. While very beautiful, Hematite is also quite
brittle and doesn’t polish well. To achieve consistency and beauty
in his designs, David Yurman chooses to use Hematine, a man-made
stone also composed of iron oxide. Hematine is easier to manipulate
and has a brilliant sheen. The two stones are virtually
indistinguishable from each other and are close in value.
How do I register my David Yurman
Unfortunately, we no longer
offer the option to register your David Yurman merchandise.
However, all purchases and order history are saved when you create
an account on DavidYurman.com. Should you require further
information concerning a specific David Yurman piece, please
contact one of our Customer Care Specialist or
at 1-888-DYURMAN (1-888-398-7626).