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We’re Here to Help

From advice on caring for your DY jewelry to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

Contact Customer Care

HOURS OF OPERATION

Monday – Friday: 8 AM – 8 PM ET

Saturday: 9 AM – 6 PM ET

Sunday: 9 AM – 6 PM ET

SHIPPING INFORMATION

Delivery & Processing Charges (D&P)

FedEx Standard 2-day Air - Complimentary Shipping and Handling (Domestic Only)

Your order should arrive 2 business days after shipping if ordered by 3:00PM (ET). Please note that 2-day orders placed after 3:00PM (ET) on Friday, Saturday, or Sunday will be processed on Monday and should arrive 2 business days after shipping.  Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.

FedEx Standard Overnight Air - $17 Shipping and Handling (Domestic Only)

Orders placed before 3:00PM (ET) Monday through Thursday will be delivered the following business day.  Orders placed before 3:00PM (ET) on Friday will be delivered Monday.  Every order is subject to review.  After 3:00PM (ET), orders will be shipped the following business day.  Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.

Delivery to U.S. Territories, Canada and Other International Destinations 

At this time, we are only able to allow online orders for Canadian addresses through our Canadian site. It is not possible to specify any other international destination. Select U.S. territories are available for shipping when placing an order through a David Yurman Customer Care Specialist.


P.O. Boxes and APO/FPO/DPO, and Freight Forwarders 
Currently, we do not allow shipments to P.O. Boxes.  Billing addresses may contain P.O. Boxes.  We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

If you have any questions, please e-mail us.  You may also call a David Yurman Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626).

TRACK YOUR ORDER

Registered customers, please click  SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via EMAIL, online chat, or by calling 1-888-DYURMAN (1-888-398-7626). Please provide the order confirmation number so we can respond more quickly and accurately.

Order Updates

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

*This excludes items shipped from vendor.

ONLINE PURCHASES

We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund, exchange or merchandise credit for items returned within 14 days. For items returned within 30 days, we will offer an exchange or merchandise credit. All returns must be accompanied by a sales receipt and unaltered, unworn and in saleable condition. Orders received after 30 days will not be accepted for return or exchange.

Please visit our RETURNS SITE to print out a shipping label for items and gifts purchased on DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman Boutique for return or exchange. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

 

STORE PURCHASES

Any merchandise purchased in a store should be returned at the store where it was prchased. Restricted items must be returned using ground transportation.

 

Price Adjustments

Purchase price will be credited. Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-888-DYURMAN (1-888-398-7626). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

•   If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.

What payment methods are accepted on DavidYurman.com?

We accept the following forms of payment for orders placed on DavidYurman.com:  American Express, Visa, MasterCard, Discover, Affirm and David Yurman gift cards.  For your convenience, your credit card information can be stored in your DavidYurman.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at DavidYurman.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

What is Affirm?

An alternative to traditional credit cards, Affirm allows you to pay for most items on DavidYurman.com through flexible financing over a period of time. After providing some personal information in a short application process—either through the pre-qualify link below or at checkout—you’ll receive an immediate decision on your eligibility to purchase the designs of your dreams with payments over 3, 6 or 12 months.*

Affirm only conducts a soft credit check, which won’t affect your credit score, and keeps all sensitive information safely encrypted and protected using industry standard security protocols. There are no hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.

How Affirm Works

  1. After adding items to your shopping bag, proceed to checkout, enter your shipping address and click “Pay Monthly with Affirm” under Billing & Payment.
  2. Enter your billing address and click “Continue to Affirm” to launch the Affirm pop-up experience.
  3. Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
  4. Once you’re approved and checkout is complete, we will process and ship your order within our standard processing times.

SEE IF YOU QUALIFY

*For example, a $750 purchase may cost $66/mo over 12 months at 10% APR. A down payment may be required. Rates from 10-30%. Affirm payment subject to credit check and approval. For purchases under $100, limited payment options are available. Gift cards and engravable designs are excluded from purchases with Affirm. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See  www.affirm.com/faqs  for details.

GIFT CARDS

Treat them to an artful design of their choosing with a David Yurman gift card—perfect for everyone and any occasion.
 

Shop Gift Cards
 

GIFTING SERVICES

A gift from David Yurman is always treasured. Whether it’s for a loved one or just for you, our dedicated Customer Care specialists and Brand Ambassadors are available to help you find the ideal gift

ENGAGEMENT PRICING & FINANCING

David Yurman Pricing Parameters

As each diamond is unique and has its own precise gemological characteristics, pricing will vary. Price is based on color, clarity, center stone shape, and carat weight and is subject to change and availability. A broader selection of carat weights is available.

A David Yurman Wedding Specialist will be pleased to work within your budget to find the perfect engagement ring for you or your loved one.

Financing

David Yurman offers financing for in-store purchases over $2,000.00 through the Jewelers Reserve Citibank financing program. Speak to a David Yurman Customer Care professional by calling 1-888-DYURMAN (1-888-398-7626) for additional information.

Please CLICK HERE for information on how to maintain your David Yurman designs.

What shipping options are available on DavidYurman.com?

Currently, we ship via FedEx (2-Day and Overnight) to the U.S., Canada, and U.S. Territories. As a convenience for our customers, we offer complimentary 2-day shipping on domestic orders.

 

What payment methods are accepted on DavidYurman.com?

We accept the following forms of payment for orders placed on DavidYurman.com:  American Express, Visa, MasterCard, Discover and David Yurman gift cards.  For your convenience, your credit card information can be stored in your DavidYurman.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at DavidYurman.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

  

Does David Yurman offer personal shopping services?

Yes. This complimentary service will save you time and is obligation-free. Our experienced specialists will help eliminate the guesswork that goes into selecting the perfect gift – whether it is for yourself or someone else. We welcome you to contact a Customer Care Specialist directly or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.

 

Can I ship my order to an international location?

Yes, we can ship to most international locations at the customer’s expense.  All shipping, customs and duty fees are the responsibility of the customer.  Please e-mail us for more information.

 

Will my David Yurman purchase arrive gift-wrapped?

Yes. It will be wrapped in our exclusive David Yurman packaging. A certificate of authenticity and polishing cloths are enclosed.

 

Can I include a personalized gift message with my purchase?

Yes. You may enter a personalized gift message during checkout.

 

Is all David Yurman merchandise available for purchase online?

Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item or size you are searching for, we may have it available at a David Yurman boutique.  To find out about additional products, styles, or sizes, please email us or visit a David Yurman boutique.  Locate a David Yurman boutique near you by clicking HERE.

 

What if I need extra help or advice about my purchase?

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly or by phone, 1-888-DYURMAN (1-888-398-7626) between the hours of 8am and 8pm EST Monday through Friday, and between 9am and 6pm EST Saturday and Sunday.

How can I check an order I placed on DavidYurman.com?

Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail,, online chat, or by calling  1-888-DYURMAN (1-888-398-7626) . Please provide the order confirmation number so we can respond more quickly and accurately.

 

Do other stores sell authentic, new David Yurman merchandise?

There are hundreds of authorized retailers that sell David Yurman designs. Locate a David Yurman boutique near you by clicking HERE. Please note that we cannot guarantee the authenticity of products purchased from non-authorized retailers

 

Where can I report a possible counterfeit design or website selling suspected David Yurman knock-offs?

Please e-mail us at customercare@davidyurman.com

 

How can I make returns or exchanges?  

For online returns or exchanges, please visit our RETURNS SITE or contact a Customer Care Specialist at 1-888-DYURMAN (1-888-398-7626). For products purchased through a boutique, please contact the store directly. For further assistance, please contact us via email.

 

How do I purchase a David Yurman gift card?

David Yurman gift cards are available for purchase at any David Yurman boutique or online. Please note that we cannot guarantee the authenticity of gift cards purchased from non-authorized retailers or resellers. For further assistance, please contact us.

We welcome you to use your David Yurman gift card at any of our David Yurman boutiques and through our online store (www.DavidYurman.com).

 

Can gift cards purchased on DavidYurman.com be returned?

Yes, gift cards can be returned if they have not been used and are still in their original packaging and is within the return timeframe of 14 days.  Your gift card purchase from DavidYurman.com will include a return shipment label which you can use to send back to us.  If you have any further questions, please contact a Customer Care Specialist or at 1-888-DYURMAN (1-888-398-7626).

 

Can I use my David Yurman gift card to make a purchase online?

Yes. Cards can be used online, in-store and with a Customer Care Specialist.

 

How can I check the remaining balance on my David Yurman gift card?

Once you have entered your gift card number and CIN code, please hit the "check your balance" button to retrieve your available value. Please click HERE to check your balance.

 

May I replace a lost or stolen David Yurman gift card?

Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.

 

Why does David Yurman use reconstituted turquoise?

 

Due to increased demand for turquoise, mines worldwide have become depleted and there is very little natural turquoise left. Because the natural turquoise that David Yurman favors is particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections. This material comprises reconstituted turquoise, which is made from natural stones that are ground into a paste, bound with resin and dyed to achieve a beautiful blue hue.

 

What is the difference between hematite and hematine?

Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful, Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his designs, David Yurman chooses to use Hematine, a man-made stone also composed of iron oxide. Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually indistinguishable from each other and are close in value.

 

How do I register my David Yurman merchandise?

Unfortunately, we no longer offer the option to register your David Yurman merchandise.  However, all purchases and order history are saved when you create an account on DavidYurman.com.  Should you require further information concerning a specific David Yurman piece, please contact one of our Customer Care Specialist or at 1-888-DYURMAN (1-888-398-7626).

When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on or to davidyurman.com or any other website, microsite, or any other internet property owned, operated or sponsored by David Yurman  (collectively "David Yurman Web Properties"), you are entirely responsible for such User Content. Such User Content constitutes a Submission as defined below. This means that you, and not David Yurman Enterprises LLC or its affiliates (collectively, "David Yurman"), are entirely responsible for all User Content that you post to any David Yurman Web Properties. All users of David Yurman Web Properties agree that their access to and use of any David Yurman Web Properties are subject to this User Generated Content Policy and all applicable laws, and that any such access or use is undertaken at the user's own risk. The terms of this User Generated Content Policy are subject to change at any time without prior notice. Any such changes will be reflected on the User Generated Content Policy page of the davidyurman.com website.

Any inquiries, feedback, suggestions, ideas or other information or User Content you provide us, including submitting your name, social media handle, any accompanying text, and an image or images from your Twitter™, Instagram™, Facebook™ or other social media site account(s), using hashtag #davidyurman or any other applicable hashtag(s) as part of a David Yurman Hashtag Campaign (collectively, "Submissions") will be treated as non-proprietary and non-confidential. For good and valuable consideration, the receipt and sufficiency of which hereby is acknowledged, by uploading, posting, e-mailing or otherwise submitting Submissions to any of the David Yurman Web Properties, you grant, and you represent and warrant that you have the right to grant, to David Yurman an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, telecast, copy, perform, display, reproduce, edit, distribute, copy, edit, change, modify, add to, subtract from and otherwise exploit the Submissions, or any portion thereof, in any manner (including without limitation promotional and advertising purposes) and in any and all media now known or hereafter devised, and to prepare derivative works of, or incorporate into other works, such Submissions, and to grant and authorize sublicenses of the foregoing without any compensation to you or to any third party.

You also acknowledge that your Submissions will not be returned and David Yurman may use your Submissions, and any ideas, concepts or know-how contained therein, without payment of money or any other form of consideration, for any purpose including advertising, promotional, marketing, publicity, trade or commercial purposes, without attribution, and without the requirement of any permission from or payment to you or to any other person or entity.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. By making a Submission, you hereby warrant that your Submission is your original creation, has not been copied, recreated, reproduced, previously published, derived from or otherwise taken in whole or in part from any other work and the Submission does not infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, or violate applicable laws or regulations. You also warrant and represent that each person in the Submission has given their written permission and consent to be included in the Submission and displayed publicly on David Yurman Web Properties and other David Yurman  social media sites and marketing materials and advertising and that you shall furnish such permission and consents promptly to David Yurman upon request. You agree to indemnify David Yurman and its affiliates for all claims arising from or in connection with any claims to any rights in any Submission or any damages arising from any Submission. You further agree to indemnify and hold David Yurman, its officers, directors, and employees (collectively the "Releasees") harmless from any and all claims by any third party against any of the Releasees (and related damages, expenses, costs, including reasonable attorney’s fees, liabilities, verdicts, judgments and settlements) arising out of use of a Submission or any breach of your representations herein, including but not limited to claims of infringement or violation of trademark, copyright, or other intellectual property rights, rights of publicity, or rights of privacy. Upon submission of Submission you hereby release David Yurman and Releasees from, and irrevocably waive, any and all claims that David Yurman use of your Photo with or without your name, including but not limited to use on David Yurman Web Properties, infringes or violates my rights in your Submission or any work or material contained in your Submission.

Instagram ™, Twitter ™, Facebook™ and other similar social media forums are registered trademarks of their respective companies and not affiliated with David Yurman Enterprises LLC or davidyurman.com. Any submission via these or other similar social media sites are subject to all ruled and regulations of such sites. If you choose to submit your photo via mobile phone, standard data rates may apply.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER DAVID YURMAN NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITES IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE SITES EVEN IF DAVID YURMAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE DAVID YURMAN WEB PROPERTIES IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. 

You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the David Yurman Web Properties, User Content that is, or which encourages activity or conduct that is, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; you do not have a right to make available under any law or under contractual or fiduciary relationships; is known by you to be false, inaccurate or misleading; you were compensated for or granted any consideration by any third party; contains restricted or hidden content; or infringes any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party.

While David Yurman allows users to post User Content, including images and comments, to David Yurman Web Properties, you should be aware that publicly accessible User Content is not reviewed by David Yurman before posting and does not necessarily reflect the views of David Yurman. Publicly accessible User Content is governed by the terms and conditions of the respective social media platform where said User Content has been posted.

All Submissions must be appropriate for a family audience. Any Submission may be removed by David Yurman from the David Yurman Web Properties at any time and for any reason.

When you submit, post, or otherwise transmit User Content to any David Yurman Web Properties you alone are responsible for ensuring you have the rights to post that User Content, including, but not limited to, any copyright rights to images or music, and the right to publish the images of the people or items included in the User Content.

Please note that any User Content posted to any David Yurman Web Properties may be used by David Yurman for commercial purposes and may be copied or exported from any of the David Yurman Web Properties and published elsewhere on the internet, including on any social media sites, or otherwise so please exercise discretion in deciding what to post on any of the David Yurman Web Properties.

Be aware that David Yurman has no control over User Content once it leaves David Yurman Web Properties, and it is possible that others may duplicate material found on David Yurman Web Properties, including, but not limited to, on other sites on the Internet, including on any social media sites, so please exercise discretion in deciding what to post on any of the David Yurman Web Properties.

You further agree not to post any content or mechanism that attempts to gain access to restricted areas of any of David Yurman Web Properties, collect or solicit passwords or personal information from other users, or engage in commercial activities via any of David Yurman Web Properties.

BY POSTING CONTENT IN CONNECTION WITH A DAVID YURMAN HASHTAG CAMPAIGN, INCLUDING BUT NOT LIMITED TO #DAVIDYURMAN, #DYLOVENOTES, AS WELL AS ANY OTHER HASHTAG CAMPAIGNS THAT ARE CURRENTLY IN PLACE OR WILL BE DEVELOPED AND PROMOTED IN THE FUTURE (EITHER VIA DIRECT UPLOAD OR BY POSTING TO A SOCIAL MEDIA SITE USING THE SPECIFIED HASHTAG), YOU ARE REPRESENTING THAT YOU AGREE TO THE TERMS OF DAVID YURMAN’S USER GENERATED CONTENT POLICY, AND OUR TERMS & CONDITIONS, AND THAT YOU WILL COMPLY WITH ALL OF THE REQUIREMENTS OF EACH POLICY, AND THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE.

How do I participate in a David Yurman Hashtag Campaign?

Participating is easy! Hashtag campaigns will include instructions more specific to each campaign so be sure to read carefully!

Generally, absent instructions specific to a particular campaign, the guidelines for social media participation are as follows: take a photo of your favorite David Yurman jewelry, timepieces, or accessories, tag it with #davidyurman or the applicable hashtag(s), and share it on the specified social media platform, including but not limited to Twitter™, Instagram™, Facebook™, g+™, Google+™, YouTube™, and Pinterest®. By using the applicable hashtag(s), including but not limited to hashtags such as #davidyurman in connection with your social media post, you acknowledge and give your consent to David Yurman that your photos(s) and your name and likeness may be used by David Yurman Enterprises LLC or on davidyurman.com.

You further represent that you are at least eighteen (18) years old, and that you agree that your photo, name, social media handle, and any associated caption will be considered a "Submission" and that you have the right to post or have obtained the rights to post any third party images, likenesses, names, social media handles and associated captions that may appear or be included as part of your Submission. Any Submission constitutes a representation that you are authorized to or have obtained authorization to bind yourself and any third parties potentially related to your Submission, to all of the terms in our USER GENERATED CONTENT POLICY, including the grant of rights in a submission as described in that policy, and our TERMS & CONDITIONS and that you agree, on behalf of yourself and any third parties potentially related to your Submission, to be bound by such rules, regulations, and policies.

Don't forget: You need to be 18 years or older to share your photo with us!

So, what can’t I share?

We want to encourage the responsible use of social media so please don't share anything vulgar, obscene, sexually explicit, hateful, profane, indecent, racially or ethnically derogatory. Same goes for content that would constitute a criminal offense or promotes alcohol, drugs, tobacco, firearms/weapons. For the full list of what you shouldn't share, check our USER GENERATED CONTENT POLICY.

I've shared my Submission, but I don't see it posted anywhere. What's the deal?

First, you should check to see if your social media account is public. If it's private, we can't see you or your pictures! Make sure you've used the correct hashtag(s) #davidyurman. All photos are subject to an approval process and won't be posted until they have been approved. If we can't identify the product, no longer carry the product, if you are under 18, or we feel like your photo doesn't comply with our requirements, we won't be able to post it. In the end, David Yurman has the final say on whether we will use your Submission.

What if I want to have my Submission removed?

Please contact customercare@davidyurman.com to send a request to have your Submission removed. Be sure to include all relevant information so that we can find your Submission and ensure it is properly taken down! Once we receive your request, and confirm it, we'll remove your Submission.

Who owns my Submission?

If you shared the photo, you own it. However, once you tag your photo with #davidyurman or the applicable hashtag(s) and share it, you are agreeing to our Legal Notice and our User Generated Content policy and granting David Yurman permission, among other things, to use the photo and your name, social media handle and any accompanying caption on our website, emails, in advertising or in any other marketing material. For more specifics, check out the full  TERMS & CONDITIONS and our USER GENERATED CONTENT POLICY.

Other important details

Your use of any social media platform, including Instagram™, Twitter™, and Facebook™, is governed by the terms and conditions of those sites. Instagram™, Twitter™, Facebook™ and other similar social media forums are registered trademarks of their respective companies and not affiliated with David Yurman Enterprises LLC or davidyurman.com. Any Submission via these or other similar social media sites are subject to all rules and regulations of such sites. If you choose to submit your photo via mobile phone, standard data rates may apply.