Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays. Some returns may experience delays with refund processing.

Contact Customer Care

Phone
1-888-398-7626
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET

FREQUENTLY ASKED QUESTIONS

For items available for immediate purchase, we offer the following shipping services.

Shipping Service Shipping & Handling Fee Delivery Estimate
FedEx Two-Day Air or Ground (Domestic U.S. and Puerto Rico) Free 2-3 business days
FedEx Overnight Air (Domestic U.S.) $17 1 business day
FedEx Overnight Air (Alaska, Hawaii, Puerto Rico) $17 1-2 business days

 

Shipping estimates are based on the day and time your order is placed (excluding holidays).

Order Date Order Time Shipping Estimate
Weekdays Before 3PM ET Ships same day
Weekdays After 3PM ET Ships next business day
Saturday Before 12PM ET Ships same day
Saturday After 12PM ET Ships on Monday
Sunday Any time Ships on Monday

 

On weekdays, your order should arrive within four business days if placed by 3PM ET, and within five business days if placed after 3PM ET. On Saturday, your order should arrive within four business days if placed by 12PM ET, and within five business days if placed after 12PM ET.

Deliveries are made by FedEx Monday through Friday from 9AM until 8PM. Please note that due to weather disruptions, carrier and shipping concerns and the impact of COVID-19, deliveries may experience delays of up to two business days. Allow for additional shipping time to ensure your order is received by the desired date.

Personalized items, including all custom-engravable designs, are excluded from two-business-day and next-business-day shipping. At this time, these orders may require up to 30 business days to ship

In addition, orders including only the BCRF Pink Rubber Cable Bracelet in 10mm, BCRF Pink Rubber Cable Bracelet in 6mm, Men's Ring Sizing Kit, Quatrefoil Earring Back in Sterling Silver in 9mm and Quatrefoil Earring Back in 18K Yellow Gold in 9mm will ship through SmartPost and should arrive within 2-7 business days after shipping. Note: These items are final sale and cannot be returned or exchanged.

We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use FedEx Delivery Manager to have your package held for pick up at a FedEx or one of their authorized locations. The link to FedEx Delivery Manager will be included in your shipping confirmation email or you may access it here.

If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email. If you used Affirm or GiftNow® for your purchase, unfortunately your shipping address cannot be changed.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

Contact Customer Care

Phone
1-888-398-7626
Email

HOURS OF OPERATION

Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET