How long does a repair typically take?

Repairs may take 4–6 weeks. The exact amount of time depends on the item’s condition, age, and other unique factors.

What is the cost of a repair?

The cost of a repair depends on the service required. A David Yurman Brand Ambassador may assist you with a repair estimate for your review and approval.

Can a repair be requested at a location different from where the purchase was made?

Yes, repairs may be requested at any David Yurman boutique or authorized retail location.

What is the cost of a jewelry cleaning?

All cleaning services are complimentary.

How long does a jewelry cleaning typically take?

Cleanings often take 1 hour but may take up to 24 hours, depending on the item, its condition, and how busy the store is.

Is proof of purchase required for a cleaning service?

Proof of purchase is not required. All David Yurman boutiques provide cleaning services. Only David Yurman designs are eligible for cleaning.

Can online orders be returned in-store?

Some online orders may be returned in-store. Please refer to our Returns Site for more information: Returns Site

Can items purchased at a David Yurman boutique be returned at an authorized retailer, such as Nordstrom, Neiman Marcus, or Bloomingdale’s?

No, items purchased at a David Yurman boutique are not accepted for return at authorized retail locations.

Can outlet items be returned?

No, all purchases made at David Yurman outlet locations are final.

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