Terms of Sale
We are David Yurman UK Limited a private limited company registered in England and Wales. Our company registration number is 10281402 and our registered office is at 100 New Bridge Street, London, EC4V 6JA (“David Yurman,” “we,” “us” or “our”).
Please read these Terms of Sale (“Terms of Sale”) carefully prior to making an online purchase from David Yurman through our website, www.davidyurman.com or uk.davidyurman.com (the “Site”). By purchasing items through the Site, you agree to be bound by these Terms of Sale. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through the Site.
We reserve the right to change or modify these Terms of Sale on a prospective basis at any time and in our sole discretion, although the version of the Terms of Sale which were current at the time you made a purchase will continue to apply to you in relation to that purchase. If we make changes to these Terms of Sale, we will post the amended Terms of Sale to the Site and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through the Site to ensure that you understand the terms and conditions that apply to your purchase.
1. Availability and Pricing
All items offered for sale through the Site are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item, in which case we will fully refund you to the extent we do not fulfil your order. All prices are shown in Pound Sterling and inclusive of VAT.
In the event that an item you are interested in purchasing is not listed on the Site or is listed as “Contact Us” on the Site, it may not be available for ordering from our online inventory, but may be available elsewhere in our retail stores. Please contact our customer care team at +44 13 4495 1604 or email us at UKCustomerCare@DavidYurman.com. If the item is not available in retail stores, it is not currently available for ordering. Please check back at a later time as our inventory is subject to change.
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, taxes and other applicable charges associated with the items that are included in the shipment.
3. Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.
If you have any questions regarding shipping, please contact us at +44 13 4495 1604 or email us at UKCustomerCare@DavidYurman.com
4. Returns, Exchanges and Refunds
We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the Site, you may return such item (accompanied by your sales receipt) within 14 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the Site, (ii) receive a refund in the amount you paid for the item, or (iii) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site. If you return an item to us after such 14-day return period, but between 15 and 30 days of the date on which the item was delivered to you, you may still return the item and elect either to exchange the item for another item available for purchase through the Site or to receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Site.
To return an item you purchased through the Site, you can either:
- complete the return section of the original packing slip enclosed with your order and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund or merchandise credit in the amount you paid for the item pursuant to these Terms of Sale; or
- you may complete this cancellation form
You may ship your return to us using the complimentary return shipping label provided with your order, which will ensure that your return is mailed to the proper return address. If you decline to use the complimentary return shipping label provided with your order, please ship your return, prepaid and insured, to us at: Printemps de la Mode – 1er étage, 64 boulevard Haussmann, Paris 75009 France.
Alternatively, you may return an item purchased through the Site to one of our David Yurman boutiques for an exchange, credit or refund pursuant to these Terms of Sale. Please note that any item purchased in a David Yurman boutique may be returned only to the boutique at which such item was purchased and must be accompanied with your sales receipt.
Please note that all refunds will be issued to the original form of payment, except that cash purchases will be refunded by a company check from David Yurman. Gift recipients will receive a merchandise credit. All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the sales receipt, the original packaging in good condition, and all associated tags. Please note that used items are not eligible for return unless such items are defective. Personalized and made-to-measure creations, as well as items from the High Jewelry and EY® Signature collections, cannot be returned or exchanged; these sales are final. Other exclusions may apply.
5. Price Adjustments
If the price of an item you purchase through the Site is reduced due to such item becoming a permanent sale item within 10 days of the date on which you purchased the item, you may contact us to receive a one-time (single order) refund or price adjustment for the item purchased. Such refund or price adjustment applies only to items that become permanent sale items and excludes temporary special promotion items. For questions regarding price adjustments or to submit a request for a price adjustment, please contact us at +44 13 4495 1604 or email us at UKCustomerCare@DavidYurman.com
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that the descriptions, pricing or other information on the Site is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:
- If the correct price of an item you purchase through the Site is lower than our stated price, we will charge you the lower amount when your order is shipped.
- If the correct price of an item you purchase through the Site is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellation.
We are under a legal duty to supply products that are in conformity with this contract. Under the Consumer Rights Act 2015, the goods we supply must be as described, fit for purpose, and of satisfactory quality at the time they are delivered to you.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both David Yurman and you knew it might happen (for example, if you discussed it with us during the sales process).
We are not liable for business losses. We only supply items for domestic and private use. If you use any item for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, or any other similar loss.
Nothing in these Terms of Sale will limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any David Yurman Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8. Governing Law
These Terms of Sale and your purchase of items through the Site are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.
If you have any questions regarding these Terms of Sale, please contact us at +44 13 4495 1604 or email us at UKCustomerCare@DavidYurman.com.