Free Two-Day Shipping & Returns SEE DETAILS

COMPLIMENTARY TWO-DAY SHIPPING (DOMESTIC)

Your order should arrive in two business days if placed by 4PM ET on weekdays or if placed by 12PM ET on Saturday. Orders placed on Sunday should arrive on Wednesday. Exclusions apply, including orders that ship via SmartPost.

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We’re Here to Help

From advice on caring for your DY jewelry to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewelry
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Please note: Due to evolving global circumstances, we are unable to ship orders to countries outside of the United States and Canada. Some orders may experience delivery delays. Some returns may experience delays with refund processing.

RETURNS & EXCHANGES

During these uncertain times, we are pleased to offer a full refund for David Yurman purchases returned within 45 days of their purchase date.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

DavidYurman.com

Region Return/Exchange Method
Domestic U.S., Alaska, Hawaii Visit our Returns site to print out a shipping label
Puerto Rico Contact Customer Care by email or phone at 1-888-DYURMAN (1-888-398-7626) for shipping documentation

 

After you have shipped back your item(s), please allow 2-3 weeks for processing. Alternatively, you may bring the item(s) back to a David Yurman store for return or exchange.

If your order was placed through Instagram, please go to the app to request a return. These orders cannot be returned through our Returns site or at a David Yurman store.

Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.

 

David Yurman Stores

Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.

 

David Yurman Outlets

While David Yurman outlet purchases are final sale, we want you to be satisfied with your purchase. We will accommodate an exchange for merchandise that’s unaltered, unworn and in saleable condition when accompanied by a sales receipt. Exchanges should be made at the location where it was purchased.

For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item to a David Yurman store for an exchange of equal or higher value.

A refund will post to your Affirm account once we process your return. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. In the event that you return only part of your order, the amount of the merchandise that you returned, along with applicable taxes and fees, will be refunded to your Affirm account, and you will be responsible for paying off the balance with Affirm. If you have any questions for Affirm on the management of your Affirm account, please contact help@affirm.com or call 1-855-423-3729 to connect with their customer care team.

GiftNow orders may be exchanged or returned for merchandise credit only. For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on DavidYurman.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to a David Yurman store for an exchange of equal or higher value.

No, gift cards are final sale and cannot be returned.

Contact Customer Care

Hours of Operation

Monday – Friday: 9AM – 7:30PM ET
Saturday & Sunday: 9AM – 5PM ET